Pros: Smooth pickup/dropoff process at the desk
Cons: Was initally unclear where the car was located and to be dropped off at, but was able to figure it out eventually.
Dec 16 2015
Cons: It was 9 pm and I had a reservation and they did not had rented all there cars. Never will book with dollar or kayak again taking app of phone. Not reliable or helpful
Jan 1 2016
Cons: They had no cars available even though I booked online. They then required me to go to another company, pay double the rate and then mail the paperwork in to get a refund. I had to do all the work for their mistake. The desk attendant/manager was then very rude about the situation.
Jan 2 2016
Great value on a one way rental!
Pros: Good customer service at a busy time of year
Cons: Luggage space in standard car is crazy small
Jan 28 2016
Cons: Front tires were bald and car had 46k miles. Had to drop off at an alternate airport b/c of winter storm Jonas. I notified Dollar in advance of the change and was told an approximate amount of 2.5x over the initial premium to drop at another airport. Nothing like gouging stranded travelers. Dropped at airport with no employee on duty b/c of snowy weather. Haven't been able to get a final bill for the changes. Emailed 3 times and no response after 1 week+. Called customer support and was told a receipt would be shipped within 24 hours...that was four days ago.
Extremely frustrating to deal with and disappointed with overall experience. Can hardly wait to get $1200 bill for 5 day rental of compact car.
Feb 5 2016
Cons: Charged twice as much as initially told
Apr 2 2016
They saved me from myself
Pros: I was careless with the dates and long story short almost reserved the car for two weeks instead of three days! Fortunately the lady at the desk pointed out the mistake and we were able to get the right dates (there may have been a $10 charge for this but that's better than cancelling me altogether). New, clean car. Hassle free.