Caution when car rentals are not a part of airport
Pros: Budget personnel at the Albuquerque Airport get five stars for finding us a AWD SUV and getting us on our way for a reasonable up charge for airport taxes and especially under the circumstances! We cannot thank Gil enough!
Cons: We reserved a Budget SUV that turned out to be in downtown Albuquerque. By the time we were told we had to take the shuttle back to the airport to get a $40 cab ride to the other location it would have been too late in the day to rent the SUV. A caution should be noted on addresses that are not connected to the shuttle service from airports.
Also noting rental closing times.
Jul 25 2016
Deceptive booking price vs. actual price
Pros: The car was relatively clean, but smelled like cigarettes.
Cons: Final cost was more than twice the cost listed on the reservation.
Aug 21 2016
Pros: Changed drop off at no extra charge. Changed to Coors rd from Airport.
Sep 20 2016
Cons: Only one person handling about 8 people in line. Took us about an hour to get to the front of the line only to be told they had no cars for us, even though we had a reservation.
Cons: Reservation did not make clear that this rental was NOT from the Albequerque airport. Retrieving an Enterprise car would have resulted in a $25 cab ride across town. Fortunately, we rebooked with another company.