Employees were unprofessional and unfriendly. Loca
Cons: Car was dirty and smelly.
Oct 13 2015
Cons: Sketchy sketchy car rental place with HORRIBLE customer service. Front desk girl is very unfriendly, just rude for no reason and gives no instructions whatsoever.
Kayak should not allow this rental place as an option. I wish I'd have paid a few bucks more for a brand name car rental place so that I wouldn't have to stress out about this sketchy place. Horrible reviews on google.Com also.
Oct 18 2015
Cons: Bad customer service
Oct 19 2015
Pros: Pleasant people and quick efficient process. Good price.
Cons: Car was 4 years old. Remote buttons on keys did not work.
Oct 24 2015
Pros: very accommodating. Older car (2008) but clean and ran well.
Cons: Driver door power door lock inoperative. had to lock manually. Fine for me, but could have been bad if I had not noticed that the key fob only locked 3 of the 4 doors. Theft from rental cars can be a problem anyway, so why make it easy. They made a note of it when I returned the car, and assured me that it would be repaired.
Oct 26 2015
Great Price! Great Car!
Pros: The car was nice and the price was great.
The staff was very friendly and easy to work with. I will definitely use them again!
Cons: No complaints.
Oct 26 2015
Budget value - budget service
Pros: Price was great - car was clean and we got a lot for the money. Traveling around Oahu by car was super - gas is cheaper than we thought it would be and it is so easy to get around the island to see all the sights and experience all the wonders of Oahu.
Staff was friendly. Shuttle picked us up from the airport and it was a quick jaunt to the rental office.
Cons: Facilities were not the nicest - you are not paying for a big budget car rental company facility. It was disappointing that there was no shuttle back to the airport as we had to make an early flight and the office didn't open until 9 am. Be prepared to call a taxi if you are dropping off early - it worked out fine but it's an extra hassle and expense that it is good to be aware of.
Oct 26 2015
Rent from somewhere else...
Cons: This place is a used car lot that also rents cars. When I saw 'Economy Rent a Car' I thought it was the legit company you see ads for, but this place is actually 'A1 Economy Rent a Car' or something like that. I think they're banking on the fact that their name is similar so people think it's the car company we're expecting. The car was dirty and obviously no care was given to clean the inside either. There were still wrappers in the console from the last person and you could see that nothing had been wiped down. I would rather have spent my money with a good car rental company. It was disappointing. Rent from somewhere else. The car looked and felt old and used.
Nov 17 2015
Cons: Pick up and drop off terrible inconvenience
Nov 17 2015
Pros: That they had a mini van available
Cons: we rented two minivans once we arrived they Weren't clean it took a long time to check put. The drive there was hot and smelly. Once we returned the vans we took a shuttle to the airport which was too crowded. Once we got to the airport The driver got upset because we weren't taking out money for tip. He started to mumble words that indicated that we were cheap. I was so busy getting my things and my two year old and when I heard him say that it made me even more upset. I hated this rental company. Wouldn't rent anything from them again!!!!!!