They refused to give me a car.
Pros: The receptionist was polite.
Cons: They refused to give me a car. I am not US citizen, so my credit card is not from US bank. First of all receptionist was trying to refuse because of absent of the insurance. The problem was solved only after I pointed that I already bought insurance in your site. After that we faced with problem of my foreign driver's license. And again I had not got any help from rent-a-car service: the receptionist said that she could do nothing - as before, when we discussed insurance. But I could not solve this problem by myself. So eventually I had not received car from this service. I have to say that I received a car this day from Avis without big problem.