Pros: Good service on both the pick up place and the drop off
Cons: The car had a minor issue (just annoying), but didn't realise until we were on the road.
Dec 1 2015
Great service from the Windsor rep
Pros: It's all about customer service.... And the customer service at Windsor was excellent.
Jun 4 2016
Cons: I was stopped by customs and they charged me an extra day!
Aug 9 2016
What a scan
Pros: Service was very good and excess to and from ariport was easy.
Cons: I was surprised with all the additional costs added on. My initial cost was 131.95 that included taxes and fees. When I arrived they charged me 141.42. When I returned the car they included an appt cost recovery fee16.17, a customary facility charge 1.00 a day= 4.00, Wayne county stadium fee 2.00%= 3.31, veh license recovery fee 3.44 and an other sales tax 10.14. Total tental 179.18 what a scam. I will not book kyak or Alamo again.
Aug 28 2016
Bucket of bolts
Pros: It had wheels
Cons: The car was dirty and rattled with every little bump in the road. But the most annoying issues was that the car charger didn't work therefore my gps died and I was lost 20 miles from my destination. I called alamo and they said no problem, just go to the nearest alamo to swap cars. Well... the nearest alamo was 50 miles away. Impossible to do, i was in the area on business. Ended up having to spend $150 for a new gps that would plug into the USP port. Very dissatisfied all around. Never again.....
Sep 13 2016
Pros: Clean car, good gas mileage. Simple and quick return.
Cons: I booked a car through Kayak to be available to me when I landed at the Detroit Airport. The car I reserved, for some reason, is not at the Detroit Airport. It's in Windsor Ontario. And the great price I received was in Canadian dollars so it wasn't so great after all. And when I attempted to contact customers service, there is none to be found. Nice job Kayak!
Pros: Good and reliable car, friendly and courteous staff. Nothing was hidden and no misleading information.
A positive experience, I will recommend to others.
Cons: It is not my case but when someone is renting the vans or other bigger vehicles, they should be allowed more then 200 free kilometers a day. At least 300 or 400 km. People want a good reliable car (van truck) with enough km when they need one or they go on vacation with the family.