Pros: I did not like that there was no mention -even in a tiny print that we must have a $200 deposit
Cons: So we did not rent it
Jan 4 2016
the car was fine but there were several annoying e
Pros: The car got great mpg. The customer service was excellent.
Cons: Half way through my trip I ran into wet roads and had to use the windshield washer fluid but the tank was completely empty. I had to purchase my own then it still wouldn't work. I had to pull over and dump water from a bottle onto the windshield to be able to see. Finally I messed with the fluid lines under the hood enough that I started getting a little out. I returned the car st the Cedar Rapids location, locked it and put the key in the drop box.
Then three days later, right in the middle of the big dinner I had driven up north specifically for, I got a call from Budget Wichita where I picked the car up from and was told they couldn't find my car I had returned 3 days earlier in Cedar Rapids. My heart almost stopped! I called Cedar Rapids and left a message then found their "contact us" section on their website and sent a detailed contact request. Within minutes the actual owner called me and told me he himself had received the car the morning after I dropped it off and everything was fine. The annoying part was that Wichita should have called Cedar Rapids directly and left me out of it since it was an internal issue.
Apr 22 2016
Vehicle was not ready when I showed up
Pros: Great vehicle and great customer service.
Cons: The vehicle wasn't ready when I showed up. I had to rent a different vehicle and then come back several hours later to get the one I originally reserved.
Apr 27 2016
Cons: I dropped car off before opening hours using dropbox. Got a voicemail an hour later that a claim would be filed for a dent in the door. I called 5 times over two days leaving voicemails each time and never got a call back. On 3rd day and 6th attempt I called reservation desk rather than claim extension and finally got to someone that said claim had been cancelled. Shouldn't have taken 6 calls and 3 days to find that out.
Pros: Quick service. Ability to drop car off without filling up the tank (pre-payed for gas at a rate cheaper than at the pump).
Cons: Car had not been cleaned on the inside before allowing it back out for rent. Dog hairs and stains on back seat and in center compartment from previous renter. Blatant profiteering at the expense of good service since they were that eager to have all cars off the lot.
Sep 28 2016
Pros: Friendly courteous sfaff.
Oct 10 2016
Pros: The car was great but my luggage was lost and the guy at the counter gave me recommendations for shopping in the area!!
There was not a long wait for the rental.
Cons: No concerns in this area.
Oct 25 2016
Pros: Price was same as advertised, no additional costs.
Cons: Manual was not included to explain settings.
Cons: car was not driver ready. side mirror on passenger side folded, cover over back storage was tied with knots to the knobs on side so was blocking back window view, had to stop on side of road and untie it once I figured out what was the problem. took a while to get the knots out. Not happy, they should have had this all ready. I reserved a better car also, gave me a inferior car.
Oct 5 2016
Poor customer service
Pros: 1st of all they had 3 clerks at the counter, 2 customers that issues and they were all 3 standing there looking at 1 computer. We stood in line for 45 minutes waiting for 1 person who wanted to complain that he was charged for insurance and didn't use it and wanted to be refunded while another complained about the rate. I just wanted a car and to be on my way. Every other rent a car place had 5-6 customers deep and were in line for their car in less than 5 minutes as I timed it. Plus because my boyfriend and I were not married we had to pay 13 dollars extra a day. A fact that was never mentioned when we reserved. Car was clean and a nice small ride which is what we reserved but after your poor customer service I will never rent from Payless again!
Cons: Customer service. 13 dollars for additional driver non sposewe are 60 years old and choose to live together but have to pay extra FORGET THAT
Pros: good gas mileage car
was what I had expected
Cons: They had a pikepass box in the car but was not mentioned should have been turned off for new users and then show them how to turn it on if they prefer to use it. Not sure what the fees are going to be since I went through 2 stops before the lady showed what to do.