Pros: The pick up location was good and the people were friendly.
Cons: We had reserved an SUV and when we picked up the car they said we had been upgraded. As it turns out we were downgraded to VW Golf. We were barely got our luggage in the trunk. The car was OK but not the type we had reserved. They said it had GPS at no charge. Then the car came and did not have GPS so they put in one, then tried to charge us when we checked in the car. I knew there was a drop off fee but then the "upgraded car" just happened to be a Hungarian registered car which we did not notice because we were trying to cram all the luggage in. We were dropping the car off in Hungary from Prague. 300 Euro drop off to take a car back for them. Not a good experience in Prague. I believe we were overcharged based on my original rental reservation which seems to be a common complaint in your other reviews. Kayak should make some adjustments.