Cons: Counter Rep stated that if I did not purchase the Road-Side assistance (from Thrifty), that Thrifty would not come out and pick upithe rental car if it had a mechanical breakdown (that was not a result of driver error). If that is true, then I will not rent from Thrifty again. If that is false, then Thrifty has a dishonest counter rep that should be reprimanded or fired.
Jan 11 2017
Not at the airport!! Discriminates against debit c
Pros: This place is listed as being at the airport. After looking for 15-20 mins another car rental agent told me I had to call them. They literally come pick you up with a shuttle and drive you 2 miles down the road. I only use debit and with thrifty you have to pay an extra $20 per day for insurance even if you already have insurance just because of debit card. Once I got the car it smelled like someone had used drugs in it. Returned the car the same day and was told I had been refunded but 4 days later and haven't seen refund yet. They use cheap prices to lure you to them and once your there (2 miles from airport) you have no choice but to use them or waste time riding all the way back to the airport.
I never write reviews but this "experience" needed to be reviewed.
On a good note the staff are nice and helpful and realized the policies were bs. They are nice folks so they probably hate working there and having to enforce these ridiculous rules.
Mar 20 2017
Cons: They would not take the online insurance I had paid for online. Said they did not take third party insurance. I did the same think six months prior and they took it just fine even said it was better than theirs.
Mar 27 2017
Pros: Friendly people!
Cons: Changed the cost of rental at checkout, not what was promised and not good.
Mar 29 2017
Cons: Called three times was picked up 1 hour from when we landed when we drop the car off there was no driver to take us to the airport
Apr 5 2017
Cons: Car was damaged. Rented it to me anyway. Charged my corporate CC twice. Will not send me a receipt. Car fuel was on empty. Rented for one day, they said I had it for three, and charged me for three days.
Seriously, this was the worst rental car experience I have ever had. I would rather walk than use them again
Apr 5 2017
Cons: They were severely understaffed and slow. I filled up the gas tank when I returned the car and it only had a half tank of gas when I started , but they refused to give me a gas credit for the half tank even after I asked twice about it.
Your price of $108 ended up $121 after taxes.
Car was fine, service not good at all.
Oct 2 2017
Will use again
Pros: The girl working that morning was on her game for being 6am on Sunday. Very friendly and courteous. Drop off was just as pleasant. I got the managers special and wasn't disappointed