Pros: What a waste of time! They would not rent if you did not have personal liability insurance. I had to rent from Avis. Herz is a better company than all of them! They offer better customer service
Jul 16 2016
This was utterly bad. This company does NOT rent y
Pros: Nothing. Terrible.
Aug 2 2016
Cons: They dont supply insurance for the locals and that is not fair they only treat the tourest with special treatment
Aug 21 2016
Not renting from this company again.
Cons: Customer service unacceptable you ordering a car and they always have stories they making you wait for the car and if you don't want to wait for the car they charging you extra for a different car.
Aug 23 2016
Cons: The representative at the airport was disrespectful to my parents, so they didn't get the car because of something that was not clearly evident.
Aug 27 2016
Cons: I rent a car with kayak to then go to the airport to find out that advantage only rent to those who already have a car. When i try to cancel my rental. They tell me that i did not rent through kayak i rented through carrental.com. Very disapointed!.
Aug 27 2016
Cons: The customer service was the worst I've ever experienced when renting a car.
I waited for 3 and a half hours when I showed up on time for my reservation. When I arrived I was told the car would be ready in an hour which was annoying but not understandable. After waiting for 3 hours the agent had no explanation and changed her story and could not give me any idea of when the car would be ready. I don't mind waiting but there was no information or explanation and no compensation for the lost time.
Aug 28 2016
If you do not have your own insurance you CANNOT r
Pros: The person who worked there was very nice and put my refund through quickly.
Cons: First, when I got there, they didn't have cars. People waited hours or were sent away to find cars from other rental companies.
Then, AFTER waiting, they finally found a car for me, and it turned out they could not rent to me at all, because Advantage has a policy in NY that if you do not have your own insurance, they cannot rent to you, even if you bought a policy online. I don't understand why this cannot be fixed. I can't imagine how many people find themselves without a rental car every day. Needless to say, they have lost my future business.
Sep 5 2016
Cons: I couldn't rent the car because they aren't let people who live at a specific range (in NYC) who doesn't own a car. I wish Kayak would give that information when I did the booking
Sep 6 2016
Turning an Advantage into a Disadvantage
Pros: Nothing. You guys completely and utterly screwed us.
Cons: The fact that we went all the way to JFK to pick up our car only to get turned away literally at the check in counter because we were "local renters" and needed to have our own car rental coverage in order to rent a vehicle. Quite possibly the most infuriating thing to hear at the beginning of a 3 day trip.
Considering we had no fucking idea what car rental agency you were going to provide us with until AFTER we made the purchase, it really put us in one of those Schrodinger's cat situations. Good old dead cats.
Advantage is also the ONLY RENTAL CAR AGENCY AT JFK to require you to have your own form of insurance. So yeah, possibly make note of these little nuances AHEAD OF OUR PURCHASE next time.
To be fair, I don't know what rental car company forces you to have your own insurance to rent one of their cars, but as a professional organization, there is no excuse for this on Kayak's behalf. You guys really screwed us.