Cons: The blue tooth was impossible to connect to, and then when you plugged the use into the car to charge your phone it would not play through the car speakers. So basically impossible to hear directions and to listen to your own music. This sucked. Further more the back seats in the car looked like they were attacked by a cat. And the car absolutely needed some engine/transmission work done. I rent cars frequently and this is my first bad experience. Just a sub par rental car. But I am renting another car today, hope for the best.
Jun 22 2016
Great service no hassle and good price
Pros: Price, service and availability. They usually upgrade me too. The car was excellent.
May 3 2016
Pros: Nothing. Terrible customer service
Cons: The lady who gave the car to me didn't have my car, didn't offer to refund the difference of the smaller car. Worst car experience ever.
May 25 2016
Cons: When I was returning the car, looks like your system is too complicated or not user friendly because clerk was doing too much with computer, this took a while.
Jul 10 2016
Took my reservation. Didn't have a car for me.
Pros: Said the cars that were there were reserved for other people. I said on well I have a reservation also, how come you aren't honoring mine but you're honoring theirs? No response. Got upset with me like it was my fault. Finally reached the conclusion that I could take a 12 passenger van as its the only car there that wasn't reserved. Again I don't know why my reservation wasn't as important. Anyway, I booked an economy car, so when I asked for a discount on a 12 passenger van as it is way to big for my use and will cost way more in gas mileage, she balked at me and acted as if I were crazy for even suggesting such a thing. Terrible customer service and overall lack of understanding of how to run a business.
Jul 20 2016
"Reservation" does not mean that Budget will actua
Cons: I went to pick up my mid-sized SUV to find out that Budget did not have it and wouldn't have it. They indicated that they were not responsible for this error as someone else who was supposed to return the vehicle extended and they have no control over that. They offered a "full sized" car or 4-door pick up instead - for a higher cost (of course because they were more expensive options). Seems like if they don't have the car they promised, they should make it right without additional expense. I did agree to the sedan they offered (what choice did I have?) and then compared their list of scratches to what was really on the car. Many more on the car than what they reported, including ding in windshield and tape residue all over the inside of the windshield, which I had to scrape off with a razor so that I could see clearly on my trip. The car was dirty - food in the seat and smeared on the back of the front seat. I will pass on Budget as an option in the future.
Pros: The car was comfortable and clean and we really enjoyed have the Sirius XM radio. It helped to have the entertainment on our 14 hour drive to and from Kansas City! Absolutely no problems. Customer service was great at pick up and drop off.
Cons: Would have been nice to have a CD player so we could listen to audio books.