Alamo at Maui's OGG is better than some of their c
Pros: Short lines, friendly service, enormous clean bathrooms in convenient spots.
Cons: No complaints whatsoever.
Nov 2 2015
Fastest pick up and drop off
Pros: Less than 5 min to drive off with the car and drop it off. That was cool.
Nov 2 2015
I always book with Alamo
Pros: Service with a smile. Friendly shuttle drivers as well. Good value for the price.
Nov 16 2015
Pros: Fast and fro service!
Nov 19 2015
Pros: service was first rate
Dec 6 2015
Terrible customer service
Cons: Had mechanical issues beyond my control and was told it would cost me $50 to have someone assist us. We were stranded in the hotel and had to make other accommodations to make our reservation on our last night in Maui. Car proceeded to act up and not want to start, ended up limpinge car in and when dropped it off the car didn't start for the attendant. Told him the story and needless to say I'm finished with alamo car rental services.
Dec 7 2015
Nissan Versa Thanksgiving day
Pros: 5 mins with the man behind the desk and 1 minute in the parking lot and we were out of Alamo. The fastest, easiest process and on a holiday. 4 days for under $100. Need to download an app to connect your phone to the car which was very faulty but that was all Nissan. Alamo was great.
Dec 9 2015
Pros: service was great - quick and courteous. The people were friendly and the car was really great. Got a great price for the rental. very happy
Cons: my own car has a back up camera and I really missed not having it on the rental car. I would look for this in future
Dec 15 2015
Best car rental ever!
Pros: Short and sweet; no fuss, no problems Just what I needed to make my layover a pleasurable experience. Thanks for providing excellent service!
Dec 31 2015
Pros: Very nice car. Super clean. Good experience.
Cons: The gas was not totally full and ive put it full at the end. But it was cheap so its not a big deal.
Cons: waited about 30 minuts for the bus at airport with quite a few other people, then as we got to the rental car place, it was extremely disorganized. They didn't have cars available, putting people in any car they could find, not what any of us had asked for. mine was an upgrade so that was okay, but the pick up process took about 90 minutes! not good!!
Sep 25 2016
Overall it was a good rental for what we paid.
Pros: Very nice van. Clean, modern, ran good for the most part. Pick up, drop off, & shuttle was fairly easy & quick. One of the best priced car rentals on Maui.
Cons: The van started to overheat & the A/C stopped working. We had to add water to the radiator. After adding water it didn't overheat anymore and the A/C worked again. However, fluids should have been checked & topped off before we took possession.
Sep 30 2016
No answer from tollgree number
Cons: Got to the Kahului airport and could not find the car rental counter. Called the toll free number, lots if options, tried multiple but noone to talk to - only recorded messages. Had to taje a $80 cab to the hotel and have the hotel call next day to get my car.
Awful experience. Will never rent with this company.
Oct 7 2016
Fox is new on Maui.
Pros: Great people, friendly service.
Cons: I was not told in advance after booking where the shuttle pick-up would be or what the local number was. The 800# did not allow me to reach the local shop on Maui. Fortunately, the airport personal directed me to the island out front and to just wait for the driver to come around again. Once picked up, it was all easy. Car was older, clean, functional but muffler noisy.
Oct 13 2016
Inconvenient, Unprepared, Poor Condition
Pros: The price was competitive
Staff was mostly friendly
Cons: First car we received had low tire pressure and was in need of its maintenance (warning light on dash).
No counter at the airport meant a call to the Fox office to find out where they're located and where to get the shuttle.
Oct 18 2016
NEVER RENT WITH FOX RENTAL CAR AKA ALLSAVE CAR REN
Cons: EVERYTHING!. First of all they are not called Fox car rental probably because they are trying to trick, fool and hide from the real company they are. They are now called Allsave car rental. They must have changed the name because of all the bad reviews. I reserved a van because I was with my kids and another family. I arrive in maui in scorching hot weather and their pick up location has no shade and we are told the van comes every 15 minutes. 25 minutes later and almost in heat stroke I called 3 phone numbers to finally get someone on the other end with attitude saying they were busy taking other customers back to the rental office. (They only have 1 shuttle so dont expect anything to happen fast). I am traveling alone with 2 children and all our luggage and car seat. Before I left airport I called to confirm my reservation for a van and I was confirmed that I had a minivan with 7 seats.
I finally arrive at the office with all my luggage and my 2 kids (4 and 7yrs old) only to be told that they did not have a van and that they could give me a Toyota instead for a cheaper price. WTF. I could have rented a toyota from anywhere else for even cheaper then they were offering . Then they compromised to give me a 7 seater (which was my critical need) SUV. I said fine. Oh but wait 60 second later they said " Oh sorry that gentleman across the office got the last SUV".
Then they told me " we can take you back to the airport or any other car rental place you would like". Seriously?? I have 2 young kids who are hot, hungry and whining and a lot of luggages. You want to schlep us back to the airport to start all over???
Next offer was to give me a 15 passeger van - like I was a bus driver???
Then the compromise was to give me a Toyota car for the cost of the Toyota car ( no discount) and I can drive back to the rental car 45-60 minutes each way the next day when I was on my only vacation this year to pick up the minivan if I wanted.
Then when I returned the car , all their phones and internet was down and i had to write down my email address for them to send me the receipt. I am still waiting for my receipt.
I wanted to shoot myself. Needless to say I will post on all social media never to rent from Allsave or Fox or whatever they want to call themselves or use Kayak to rent a car. Safest is to rent from the actual company even if it is $10-15 more.
Oct 18 2016
Saved a little, but never again
Cons: Flight arrived in evening however they close in the afternoon every day. Had to get another car until the following day when they reopened. Waited for at least an hour while they brought a car from their remote lot to the shopping center where they are located.
Car batter died 3 days into the trip. Had AAA come to jumpstart and diagnose. He said battery wasn't properly charged and that Fox or Allsave doesn't properly maintain their fleet. He said that he has to service their cars at least 2 times a week.
When I returned the car to swap after the battery, they still insisted that I top off the gas tank and said that if it died at the gas station, they would come and jump it. How considerate...
Oct 24 2016
Deferred to different company
Pros: Car was clean and air conditioning worked well. Drivers to/from airport were very friendly.
Cons: Taken to a different company from Fox, and told this was where we would be renting. Charged extra for picking up an hour before scheduled time, even though we brought car back two hours early. Called two days into rental and told them the keyless entry was proving difficult and caused delays since there was a battery or some other issue to get it to read. Told they would call us with a replacement when they got a replacement in. Never called us. Brought car back to different location as instructed only to find a note on the door to return back to original pick up spot. No apologies or offer for discount for these annoyances.
Cons: We were told that we could split the transactions and when we went to pay we could not. It was upsetting because we had planned out trip for that.
Oct 8 2016
It was vary nice and roomy
Pros: It was comfortable, clean and had a smooth ride
Cons: There wasn't anything I didn't like
Oct 11 2016
You need to fix your website! What a mess!
Pros: ABSOLUTELY NOTHING
Cons: We arrived at the Hertz airport office only for them to tell us that this was an off-airport location. They also said that we were the 6th that day with the same type of reservation. NOT ONLY that, but the off airport location closes at 2:00 and we didn't get to the Hertz location until 2:30! So, even if we went off airport we would have been stranded.
YOU NEED TO FIX YOUR WEBSITE to plainly notify that this is an off airport location.
Oct 12 2016
Pros: Very friendly staff
Oct 19 2016
Great customer service
Pros: Easy off-airport location. Friendly service and the team dropped us at the airport when we couldn't get a cab.
Pros: I made a mistakes with my rental. I thought I was renting from the airport but it was the one in town that I made the reservation. They let me know the issue and then gave me a free shuttle to their other location. The staff was great and I have no complaints! Thank you Enterprise!
Cons: Nothing about my rental process was bad.
Oct 13 2016
Pros: I liked the friendly service and clean vehicle. Also the reassurance you seem to receive from them.
Cons: The wait. I waited in the heat for over 20 minutes AFTER being told to wait outside for an escort to take me to my vehicle. It was ridiculous. On top of that, I had to pay more than I reserved since this was at the airport and I wasn't informed prior to that it was another location down the street (less than half a mile away).