Pros: The speediness of the transaction and the friendliness of the staff
Cons: There was nothing I did not like
Nov 28 2015
Dollar - special was not as too small
Pros: Priced a full size, special was an economy, so had to pay 50% extra. Everything else fine
Dec 12 2015
Good but can be better
Pros: Car was clean and did not smell of smoke or anything else.
Cons: Car was located at the very end of the parking lot. Also, would have been nice to give instructions on how to return the car, i.e. park the car, take down odometer readings, then walk up to their counter vs an attendant in the parking lot.
Sep 11 2016
Misleading advertising - Beware of the Bait and Sw
Cons: I recently rented a car on Kayak through Dollar. The photo and placement of the listing was in the "standard" section of the listing page. The car shown in the photo was a Chrysler 200. I booked the car and showed up at the counter to retrieve my car. Upon arriving and meeting the agent, I was informed that I rented a "Generic" car, which meant "compact". The agent didn't make any offer to make things "right". I canceled the reservation, walked down to the Budget counter, and paid more to get the car advertised on the listing from Dollar. The experience costed me time and money. This will be my last experience with Dollar (along with everyone in my company). No wonder their on-line reviews are what they are.
Sep 26 2016
Cons: It sucks.
Oct 3 2016
Pros: The cost.
Cons: Excessively long wait to receive car after arrival. At least 30min. About 7-8 other reservations also waiting for their car.
Car was damaged which required going back to the counter to document after pick up. Bumper scraped badly and car keyed on passenger side. Also every door appeared to have been taped closed for some reason which left the glue residue in the paint body.
Oct 17 2016
Pros: Everything! Ease in rental, ease in driving off, ease in return!
Cons: it took entirely too long at the counter in the airport, about 15 minutes from when I first talked with an agent, until I walked away with the keys
Oct 12 2016
Far too expensive
Pros: The car itself was clean and efficient.
Cons: The representative was deceitful in the explanation of charges at pickup. The way he attempted to offer additional services was as if he was confirming something I had already agreed to. For example, "So you will be using our Premium Protection Package, and prepaid gas?" rather than, "Would you like to purchase our Premium Protection Package and prepaid gas?" He also did not at all explain that the charges were daily rather than one time fees. I ended up paying twice as much as I had anticipated. It was absolutely NOT worth the cost and I will not ever do business with this company again. I should not have to read the fine print to avoid being jipped by a car rental company. I should be able to trust that business.