Pros: I picked up at Redding Airport (extremely small terminal) so it was very easy to pick up and return the car.
Aug 8 2016
I was misled about the drop off point
Pros: The car was available for pickup.
Cons: The drop off point of Reno Intl. Airport that I requested was not relayed to AVIS and I ended up paying DOUBLE for my rental to drop off at the airport! Not Acceptable!!!
Aug 11 2016
Maybe a better system...
Pros: The problem was taken care of and I didn't lose that much time.
Cons: After reserving a car, it wasn't ready when I went to pick it up. Apparently the system had rented more cars than the location had. I felt bad for the person behind the desk. Seems like something easy to fix.
Sep 15 2016
Avis counter at Redding airport closed prior to ou
Cons: Had confirmed reservations at Redding , California airport. Plane arrives at 4:45. Avis counter closed at 4pm. "New operating hours" sign. Got stranded. When confronted Avis person on the way back several days later, the answer was " Its Redding" " Call corporate office"
Very poor service indeed!!! Beware!!!!
Oct 22 2016
Pros: The car was clean and lived up to my expectations. I was happy to see I could plug my phone into the car for navigation etc.
Cons: I reserved the car thinking I would pick it up at the airport. The rental at the airport had no record. When I showed them my receipt they looked on line and found that the car was at the downtown location. I have never been in this area before and didn't realize there were two places. I chose the first one that came up on the website. The woman Avis rep changed it for me but the price was more that originally. When we arrived at the airport we found our flight cancelled and no room for us on the later flight. Another storm was due in the next day so I didn't think things would improve. We were able to get a flight out of Sacramento so I asked the Avis rep about taking the car to Sacramento. Their computers were down so I was told to just go ahead and drive to Sacramento and turn in the car there and everything would be fine. When I turned the car in I had to pay an additional fee that I was not told about before hand.
Pros: Personable and fast. Our reserved car was not available so we got a free upgrade! After a 12 hour road trip, we were surprised by how comfortable we still were. No hidden fees. No BS. Just great service! Very affordable! Will rent from again!
Cons: If your credit card is a debit card linked to your checking, you have to provide additional information and documentation that we weren't made aware of beforehand. However, the quick and courteous staff got everything handled over our cell phone.