Pros: The price was exactly what I was looking for, cheap. The car was clean both inside and out
Cons: I had to wait for 15 minutes when I picked up and dropped off because they only had 1 person working the counter. There were severel other people working but apparently couldn't check in or out a car. I've rented from Dollar and other companies in the past and the check out process took close to a half hour with the inspection of the car(I felt like they were looking for reasons to charge me more when I returned it), and all the paperwork.
Jul 17 2016
Pros: Nothing in this experience was positive.
Cons: Car was not properly maintained. When I got in it, the tire pressure warning was in with no customer service person to assist. Took vehicle to local tire shop, one tier at 30psi, one at 40, one at 50, and one at 60. Pick up person not properly trained in job, drop off person was snotty. Took over 75 min to pick up vehicle.
Aug 12 2016
Pros: Good car, helpful Dollar representative
Cons: It wasn't clear upon my reservation through Kayak that the rental location was offsite from the airport. I had to spend $45 in Uber fees to be transported between locations for pickup and drop off.
Sep 21 2016
Found a car despite difficult circumstances
Pros: I was able to find a great deal thru Kayak despite there being very low rental car availability. The car company honored the deal, and it was a good trip.
Cons: Not really a negative, just inconvenient: had to get a ride to the middle of town to pick up and return the car.
Oct 23 2016
Pros: When I got there is was raining hard and very over cast. I checked out the car and drove to my son's house. When he got into the car he noticed a little dent above the window. I checked it out and then looked at the area above the drivers window. It had similar marks but not a dent. It appears that a renter put a car top carrier on top of the car. I took a photo and then called Dollar and told them about it. When I turned in the car, I had the manager look, a Mr. Chris Carter, at the area I had called in about. He looked up the car and said no damage had ever been reported. I said it looked like old damage but when I asked him to put that into the report, he said, " I don't want to lose my job." I am afraid they are going to try and stick me with the damage even though I took a photo and called in when my son found it. I could use your help in getting this resolved. Thanks.
Dick Goodnight 509-879-5947
The claims manager is Ryan Woods 509-924-9111
The damage was difficult to see and had I done it I wouldn't have called them and shown it to them.
Oct 25 2016
I like the car we rented
Pros: The customer service took care of us very well. We got a great deal.
Cons: I had to learn how the new car worked. It's have a push Button start.
I wish there was someone to show me how to work the car.
Customer service is outstanding at the Spokane val
Pros: I was treated with respect, kindness and prompt service. The staff at the Spokane valley location has it going on!!!!
Oct 10 2016
Rental car Ford Fusion 2017. Great vehicle for 4 p
Pros: Great trunk lots of leg room in back seat
Easy to drive - Great ride on the road
Great on fuel - high miles per gallon
Would rent again or even buy later
Cons: All possible things were very clean and nice!
The rental people in Spokane were very helpful even by calling me the day before to confirm my rental! The only thing that went wrong was not being able to pick up the vehicle at the airport! The Rep at the pickup location was there waiting for my arrival! He made sure there were no surprises thx
Oct 11 2016
Cons: I went on Kayak and typed GEG (Spokane airport) as pickup and drop off location. I reserved the vehicle at a total cost of $224 for the week. When I arrived, there was no record of my reservation. When I presented my paperwork it turned out to be a downtown location 25 miles away. Off airport rentals are prohibited from shuttling to and from the airport, the option being to rent at the airport for $345.
I am unlikely to use Kayak again!
Sep 4 2016
Last minute fiasco
Cons: I made the mistake of not renting at the Airport location. The offisite location did not have the premium car I requested. The airport location did not have a car. I had to get transportation to the offsite location to pick up and transportation back to the airport after drop off. The car had a slow leak in the front tire which added stress to the entire trip. My friends rented an SUV from a different company at the airport for the same time period for $100.00 less then the full size car I was switched to. The care was too small to hold our luggage and family. Some had to ride with our friends. Thank goodness they were there.
Pros: We got an excellent deal on our rental from Avis in Spokane Airport. The SUV had only 6000 miles and was a great vehicle for our trip. I would definitely book with Avis again. There was no hassle whatsoever when we returned the vehicle.
Cons: Couldn't rent the car beaucse they wanted proof of insurance. Never heard of it.
Oct 8 2016
Cons: We booked car on kayak. When we arrived, guy at counter checked us in and slid card for payment. Right before we were to be given keys (we even chose between an optima or Malibu), our order was denied due to not having additional form of payment. We provided debit card, but apparently a credit card was required, which was never brought up or mentioned. Completely ruined our trip plans and we were left outside of the building, in a state we have never been to and was stuck outside until we could get a taxi. Left a sour taste in my mouth and ruined the trip as we had no car.
Pros: I was only charged for 1 day, which was correct.
Cons: That they didn't default to charging me for 2 days. It was inconvenient to have to go in and get the paperwork updated. Would have rather they did it right in the first place and we could have just dropped off the keys.
15 travelers who rented a car in Mead gave the car agency they used an average rating of 6.6