Pros: The price was exactly what I was looking for, cheap. The car was clean both inside and out
Cons: I had to wait for 15 minutes when I picked up and dropped off because they only had 1 person working the counter. There were severel other people working but apparently couldn't check in or out a car. I've rented from Dollar and other companies in the past and the check out process took close to a half hour with the inspection of the car(I felt like they were looking for reasons to charge me more when I returned it), and all the paperwork.
Jul 17 2016
Pros: Nothing in this experience was positive.
Cons: Car was not properly maintained. When I got in it, the tire pressure warning was in with no customer service person to assist. Took vehicle to local tire shop, one tier at 30psi, one at 40, one at 50, and one at 60. Pick up person not properly trained in job, drop off person was snotty. Took over 75 min to pick up vehicle.
Aug 12 2016
Pros: Good car, helpful Dollar representative
Cons: It wasn't clear upon my reservation through Kayak that the rental location was offsite from the airport. I had to spend $45 in Uber fees to be transported between locations for pickup and drop off.
Sep 21 2016
Found a car despite difficult circumstances
Pros: I was able to find a great deal thru Kayak despite there being very low rental car availability. The car company honored the deal, and it was a good trip.
Cons: Not really a negative, just inconvenient: had to get a ride to the middle of town to pick up and return the car.
Pros: We got an excellent deal on our rental from Avis in Spokane Airport. The SUV had only 6000 miles and was a great vehicle for our trip. I would definitely book with Avis again. There was no hassle whatsoever when we returned the vehicle.
Customer service is outstanding at the Spokane val
Pros: I was treated with respect, kindness and prompt service. The staff at the Spokane valley location has it going on!!!!
Sep 4 2016
Last minute fiasco
Cons: I made the mistake of not renting at the Airport location. The offisite location did not have the premium car I requested. The airport location did not have a car. I had to get transportation to the offsite location to pick up and transportation back to the airport after drop off. The car had a slow leak in the front tire which added stress to the entire trip. My friends rented an SUV from a different company at the airport for the same time period for $100.00 less then the full size car I was switched to. The care was too small to hold our luggage and family. Some had to ride with our friends. Thank goodness they were there.
Pros: I was only charged for 1 day, which was correct.
Cons: That they didn't default to charging me for 2 days. It was inconvenient to have to go in and get the paperwork updated. Would have rather they did it right in the first place and we could have just dropped off the keys.