Cons: My flight was delayed a couple of hours and when arrived at the airport (with my family) I found Advantage's counter closed for the day. When called to their customer service line, their answer was that I had to come back the following day or go to another agency. Theirs was the only closed counter @ the airport. Will never book or use their services again.
Nov 5 2015
Pros: very professional , great car
Nov 23 2015
Great rental car
Pros: Service and speed of service
Nov 27 2015
Pros: Nice, clean car.
Cons: I didn't like how hard they pushed for an up-sale for a different car. The agent charged me fees without telling me about them. (I knew there would be a fee for another driver, but she didn't tell me the cost.)
I've never paid so much for a rental car! I didn't upgrade to anything fancy, had it for 4 days and it was about $70 a day. This did not include any insure fee I pre-paid. However, I did pre-pay for the gas.
The car itself was nice. It drove fine and had good gas mileage.
I would definitely go back to the company I've always booked with in the past.
Nov 27 2015
Pros: Car was fantastic.
Cons: Customer service was terrible, and rude.
Nov 29 2015
Waited for pickup, great help for dropoff.
Pros: The size of the car - we ordered a compact but basically got a mid-sized.
When we dropped off we mistakenly went to the wrong terminal but fortunately the Advantage employee drove us to correct terminal and helped with the drop off.
Cons: We had to wait almost 30 minutes for the pick up and car had been smoked in.
Nov 29 2015
Quick, convent, reaaonable
Pros: Always an easy pick up and drop off. Friendly customer service. No annoying post pick up scanning as you exit the airport. Clean cars. Never have had an issue
Cons: Cars always don't have all the bells and whistles, but they are clean and get you where you need to go.
Dec 27 2015
We had great service at check in. No problems with
Cons: This was in no way the fault of the rental car agency. But we found this airport to be confusing We accidentally dropped our rental car at the wrong terminal because the address on the paperwork led us to the wrong terminal . We had to take the city train to our terminal. It would have been nice to Have the drop off address for both terminals on our paperwork.
Jan 1 2016
Pros: Very happy with car, service, and price. Would use them again.
Jan 3 2016
Pros: No long waits at pick up or drop off. Car was just the right size. Very clean. People were very friendly