Pros: Car was ready on time. Exactly what they offered
Cons: Van was boxy..dud not have much information on it beforehand. Not as,much room as hoped for
Mar 10 2017
Would have been fine, except the car smelled like
Pros: Pickup and dropoff was the fastest I have experienced in renting a car. The car itself was a smooth ride.
Cons: The car was a bit dirty on the inside. But the worst was that the car stunk badly of cigarette smoke! I would have gone back to the counter to exchange the car, but I was in a hurry to make it to an appointment four hours away, so we (including my 5 year old) suffered for the week with third-hand smoke. Ugh!
May 9 2017
Pros: Quit Pickup and Drop off. Friendly and professional receptionist.
Jul 6 2017
Cons: They are not open early or late.
Aug 1 2017
Best rental experience ever
Pros: The entire process took 3 minutes, no pressure up sells at all, courteous and professional. This was the most pleasant rental car experience I've ever had!
May 18 2017
Great service in St. George
Pros: The entire experience was very positive with friendly employees and great service. I particularly want to commend the man at the airport who helped me get to my car at the second location in St. George (I didn't realize it was not at the airport) who was extremely friendly and accommodating. The employees at both locations gave exceptional service.
Cons: My entire experience was positive.
Feb 26 2017
Cons: Will never use hertz again. Charged for two days of insurance on less then a 24 hour rental.
Mar 6 2017
Use another company
Pros: The only positive thing I can say is the car was very clean - and it got good gas mileage.
Cons: I was given the run-around, both at the airport and at the downtown location. The agent at the airport promised me a vehicle if I would return in 20 minutes. After killing time at the airport, I returned in 20 minutes like he asked. He then told me he had no car for me and I would have to pick it up at the downtown location. They have no shuttle service, so you are on the hook for a taxi ride, which you have to call for and wait another 20 minutes for. The downtown agent said she had just given my car away, but if we wanted to wait (again!) she would have one "very soon" for me, but it would cost more per day because it is a bigger vehicle. I declined. Then magically "my" car appeared! It took 2 hours total from the time I first contacted Hertz at the airport until I finally was in my car. The downtown agent was very, very rude and made this whole fiasco my fault instead of Hertz. Will never rent from Hertz again.
Mar 8 2017
Pros: Not applicable as they were closed.
May 6 2017
Cons: Cleanliness of the car could have been better.
Cons: We rented a minivan and showed up to get a Ford Fusion. Their excuse was that both vehicles sit 7. The customer service rep wouldn't back down that they were different vehicles. Anyways it substantially delayed our trip. We ended up going with Enterprise because their customer service was much more understanding and actually had a minivan that we could rent. Budget is cheap but you won't get what you paid for and add more stress to your trip.
Oct 20 2015
In order to enjoy car, someone must show up at boo
Pros: Nothing, will never use Budget again. My husband will never use Budget again and he is a preferred member!
Cons: Budget and all rental cars were closed at the time I was told to pick up car. There was not a real person available at Customer service to talk to. Had to take a taxi at a cost of $60 to get back to St George. our customer relations told me today when I called and spoke to them: spoke, but can't help you. We don't reimburse for taxi fare. We don't do anything for you. Sorry your plans were screwed up because you didn't get your car.
Not our problem!
Jun 2 2016
Pros: Car was as expected.
Cons: Travelling with golf clubs, luggage and friends is always hectic. Small airport, but no one at Budget Counter and no sign. Someone told us to check st Avis counter. Signed paperwork for car and initialed were I was told. WASN'T told I had to initital some extremly small print to decline some phony insurance from fom NY city! Got a charge on credit card after I returned home. I should have stuck with National.
Aug 22 2016
I reserved an SUV
Cons: I reserved an SUV online. When I arrived, I was given a mini van and told that there were no SUVs on site, but that I should come back to the airport in the morning if I wanted to trade out the mini van for an SUV, because several cars were being returned at midnight. At 20 minutes each way to and from the airport, I decided to call first thing in the morning just to make sure. After 45 frustrating minutes, no one could help me - I was told I needed to talk to someone at the counter, yet the call center could not connect me to the counter, and the 'local' phone numbers listed online and on my contract all patched me through to the call center. There was no way to call the local counter directly. I had to rearrange my work schedule to drive back out to the airport, only to be told on arrival that there were no SUVs available. I asked for the manager's phone number, called and spoke to a woman who made no apology whatsoever and was unable to assist me. Additionally, the mini van they gave me was dirty, with trash on the floor, and it was completely out of windshield washer fluid with the warning light on. The online reservation service for Budget/Avis did not deliver what was promised. My company and I will not be renting from you again.
Mar 20 2017
Cons: When we arrived at St George Airport we had reservation for 3 Vans and you had Zero Vans for us. The girls at counter said they only had 2 vans so 4 people in our party went to Enterprise. We then were told that we would have to call an Uber driver to take us to the St George office to pick up the other 2 vans and drive back to airport to pick up the 8 people in our party that were still waiting at Airport. We were also told that the Vans would be discounted for our time ( that didn't happen but you did credit us for the Uber expense ). We spent about 2 1/2 Hrs at airport trying to get though this situation not a pleasant experience. These reservations were made well in advance and this should not have happened.
Sep 21 2017
Cons: Rude behavior from staff at drop off.
Oct 30 2017
Policy confusion led to rip-off rate
Cons: Local office misinterpreted Budget rules causing price for my rental to double. Then trying to fix with Budget customer service (which should be an oxymoron) was a nightmare.
Nov 1 2017
Great rents car
Pros: There was no line it was easy to get car. The car was clean and drove well. It was also easy to drop back off.
Dec 24 2017
Cons: I ordered the car for the days. I called the day to pick up the car and they said that I could come in and pick it up at anytime. My original pickup time was 3pm. I picked it up at 1:30pm. I only picked it up early because they said that I could. I stopped it off the days later at 3pm. They charged me a full extra day because of the one and half difference. That was not ethical. I will not use budget in the future. I rent a lot of cars and this is the first time that I have been treated this bad.
Dec 25 2017
Well kept clean vehicle; easy to pick up and drop off
Pros: Clean vehicle; great service, priced right, simple process to pick up and drop off.
Cons: When you are at the Budget car rental counter, the customer service representative works in the office in the back and they cannot see if there are customers at the counter. They do not have a bell or buzzer to let them know there are customers. I waited quite a while until I decided to seek out service.
Pros: The st george location of Avis is terrible. I was promised a four by four. They did not have the vehicle available and instead offered me a minibus. I needed a 4x4 for a ski trip. This significantly delayed and inconvenience my trip.
Jan 3 2017
Pros: The st. George location is terrible. They did not have the SUV that we requested. We were stuck without a four-wheel drive in a snowstorm and had to camp out elsewhere. This delayed our trip.
Feb 20 2017
Dangerous tires and incompetence
Pros: I didn't like anything about this rental experience.
Cons: Pick up was bad. The lady was rude. Never did a walk through of the vehicle. Garbage was left from the previous renter. After driving 250 miles I flipped through the steering wheel buttons and saw that the tires were dangerously over inflated. Recommended was 34, and max fill was 40 for the tires on the vehicle. The back drivers side fired was T 37, front driver side was 44, front passenger was 46, back passenger was 43. Not only was the huge difference between them all dangerous, but at almost 50psi that tire could easily have blown. They clearly never checked the car, and safety is clearly not a priority. Then upon returning the vehicle, I handed the guy the form (nobody was outside on the garage at the airport to accept the vehicle. You had to go inside to their desk). The form was filled out showing that I'd filled the gas tank. He still entered it as being returned empty and they charge $9 per gallon! He couldn't undo it either so took my number and email for them to contact me. Then it became my job to prove through pictures of the gas receipt that I'd actually filled it with gas. I won't ever be renting from Avis again.
Mar 23 2017
Fast and easy
Pros: Fast and easy. Nice cars.
Apr 13 2017
Worst rental ever
Cons: Front desk lady was extremely rude. Had poor comminication skills. After arguing with her, ripped up my reservation and refused to rent to me and my daughters.... still charged my card and I have to wait a week for a refund. Will NEVEr rent from this location ever again
Feb 16 2016
Pros: The reservation and quoted price were honored
Dec 29 2016
Pros: Convenient location; cute, clean car; helpful and friendly staff.
Cons: Not being warned in advance that I should bring my declarations page if I wanted to use my debit card.
Aug 22 2017
Cons: The only time Shelley smiled was after I signed the contract. They didn't have the SUV I had reserved 2 weeks earlier.When I asked what difference reserving makes, she said they have the option to change the class based on what they have on the lot. I tried to get my 24 yr old son as a second driver based on this sites information, and was told they had to be 25 AND have a credit card in their name. 2 hrs into my trip, we got a flat. No reimbursement. On long empty stretch of road, tried to clean bug splat off windshield but NO windshield wiper fluid! Tried calling St George office when I had cell service, no answer, no return call. Will never use Utah Avis/Budget again!