Pros: Return was fast and easy. Customer service was very good.
Feb 22 2016
Pros: It took less than 15 minutes to pickup my rental car and it was just a easy to return to car. I will definitely use them again to rent a car. Good customer service. I paid $70 for a four day rental.
Cons: The cap on the tire valve was missing so I had to put air in the tire before I got back on the road to return home. Luckily it was an easy fix and I knew what the dashboard symbol meant. I also wasn't told about the $200 deposit/hold for using my debit card so I was surprised when I looked at my online banking. Luckily I had money in the bank. Also, it was reversed the day I returned he car.
Jul 18 2016
Pros: Nice place, didn't expect a washer and dryer that was a huge benefit. Very relaxing and a great view! Loved being on the 8th floor.
Cons: 1. The cook stove could be replaced. Aluminum foil under the burners seems a little trashy and in looking closer the guarding the foil is protecting is hard to clean. Buy hey it worked. We cook on it. and had all we needed.
2. We read all the instruction documents and did not see anything telling us we could not grill on the balcony until we arrived and found it on the refrigerator door. It would help to have all the information on line. We bought a grill we couldn't use.
3. We also didn't know we were supposed to leave the parking permit. Again a missing instruction. These should be on line for when you are studying the rental rules.
Would still recommend it any day!!
Friendly, helpful staff, great car, great value, n
Pros: The staff member at the Columbia office was very nice, very helpful, and offered great suggestions for staying safe after he found out where I was driving. The car was clean and ran perfectly, pick up and drop off were easy and efficient, and there were no surprises, cost or otherwise -- exactly how a car rental should be.