Hertz is THE WORST
Pros: The only part of the car that fell apart was a piece of the ceiling. And, when it fell no one was hurt.
Cons: arrived at Hertz at airport and saw 30-40 people sitting on the floor. Assistant Manager telling those in the long line that there was a 90 minute wait for cars, once you'd checked in. Check in took one hour of standing in line. At check in counter we're told we're now on the waiting list. We say we've reserved a minivan, and don't want to be told in 90 minutes that there aren't any available. Clerk wisely agrees and disappears to speak to Manager. He comes over, speaks to us and then disappears. Another 30 minutes go by. (And nobody has gotten off the floor yet either to go get a car). He says regretfully that in fact I can't get a minivan. there is one at the Mesa Airport, however. Usually, he says, they'd give us a car to drive over there to pick up the van. But he says he has no cars. At all! But he says, just take a cab, get a receipt, and the manager at Mesa will reimburse me. Well, that didn't happen. And the cab cost $86! Bottom line: flying time NYC to Phoenix - 4.5 hours. Hertz office to hotel -5 hours. Hertz is the worst!