Cons: was not clear how to do drop-off before office opened
Sep 6 2016
Pros: Nice Car, clean, easy drop off
Cons: When I got there the person told me I had to pay for upgrade and had to leave my car somewhere else other than where I chose to drop it off. The total bill was 2.5 times what it was said on Kayak. I had to argue and talk to manager to get what I was told on Kayak, did not need that hassle.
Nov 21 2015
The car was not available.
Cons: The car was not available.
Feb 5 2016
Do not Use Trird Party Websites to book on Enterpr
Cons: This was the absolute worse Enterprise experience I have ever had. The clerk that greeted me was rude, did not say hello or look up, She only sputtered "license and credit card". She then demanded my boarding pass, which I did not have. I made the reservation through a travel site and the Miami airport was what they sent me to. I called the office to let them know I was running late, but no one picked up the phone. Then I called the 800 Rent A Car number and they only said I need a credit card to rent from there and nothing about a boarding pass. I asked the rude clerk to let me talk to the manager, and he said they do not rent to local people. They had my reservation in the system and they should honor it. I asked to to talk to his boss. A rude guys came out and basically said "too bad". I then said that since Enterprise told me this location was OK, they should give me a ride to the correct location. No dice, even though that is what Enterprise if known for. I said I was going to call the 800 number. He said he would call the police. We were both on the phone. I was telling the 800 number person how the manager was as calling the police. I then hand the phone over to the manager so he could get some tips on customer service from the 800 number person. The call was dropped after a couple of minutes. I left and easliy rented a car from National. On my way to the car I saw the police he called. He had LIED, telling them I was 1) in the way and 2) calling him names. This was the worst experience I have had renting a car. I partially blame your website, since it does not divulge that locals cannot rent cars there. Out of all of the Enterprise locations you sent me to the exact wrong one.
May 1 2016
Pros: Dodge Journey was a spacious SUV, with nice handling in highway. Very gas efficient, was very surprised. Drove from Florida to Illinois. Very comfortable.
Cons: Didn't have Bluetooth or car phone accessory. When traveling now in car, hands free options are key.
Cons: It was a one day rental and they charged me for two days at $60 a day.
Nov 15 2015
Pick up address was wrong!
Pros: I was not able to pick the car up because I ended up going to the wrong place: the one on the email. It was a nightmare to find another car.
Cons: I was not able to pick the car up because I ended up going to the wrong place: the one on the email. It was a nightmare to find another car.
Dec 29 2015
Great service and learned a tip!
Pros: This agency called me in the morning to let me know I may not have a car at the time I requested it. I ended up getting a car but the overall tip is to never trust the call centers and make sure you talk to someone at the location to ensure they have a car, especially during peak rental periods.