Cons: Because I was 1.5hr late due to traffic in Fort lauderdale they charge me an extra day, (11$) which I didn't mind, but they charged me Full sunpass charge (25$) for an extra day that I never use.
Dec 20 2015
Pros: Please ensure the vehicle is clean , interior and exterior. This vehicle needed an oil change. All other areas were satisfactory were good to go.
Feb 11 2016
Apr 12 2016
Cons: They messed up my reservation by giving away the car that I booked and then charged me extra for an upgrade.
Apr 30 2016
New Experience...my reserved car type was not avai
Pros: Quick check in...easy to get car and leave parking lot.
Cons: I reserved a mid-size car and was told only SUV/Minivans were available so I had no choice but to take one. Never experienced such a thing before?
Jun 21 2016
Pros: Nothing at all not the car style I selected!
Cons: I didn't like the fact the vehicle selected was a special which said any normal size car which had a full size car for the image. Also I didn't knw anything about a $250 deposit! I'm over the age of 25. (29) The gave me a sorry ford focus which not anything close to a normal size car. No room in the back seat looks like a small mini van. So they gave me a compact car.....
Jul 5 2016
Pros: Shantoya at the front desk did a great job.
(Tallahassee Airport location)
Jul 16 2016
Cons: Every aspect of the interaction. Terrible
Sep 13 2016
Pros: The representative was very helpful and the car was a great value.
Cons: There was an overwhelming scent of artificial smell despite me leaving all the windows open overnight. I looked everywhere for some scent producing item that could be removed but to no avail. It was like driving in a toilet.
If this is used routinely, it should be discontinued. If it is used to cover cigarette smell, then cars should be designated smoking or non-smoking so one can request a non-smoking car.
Dec 25 2015
Cons: They wouldnt rent to me because i was using a debit card and my credit wasnt good enough ruined my holiday
Dec 28 2015
THRIFTY CANCELLED MY RESERVATION
Cons: When I got to the rental car location. I was informed that they had cancelled my reservation and where not honoring any reservations made in the last 72 hours..... I found this to be most un-professional and not only was it that, but they did NOT even call to warn me, or send and email alerting me. This was a massive inconvenience to which screwed my travel plans.
Feb 2 2016
No cars available
Pros: Jarvis felt bad about the situation and did upgrade us to an suv. Excellent customer service. We left happy
Cons: There were no mid size economy or compact cars available even tho I had reservations. Was offered full size at a discounted fee (why should I have to pay for their mistake). Decided to wait for a car to be returned which took over 2 hours. Was told the websites will let you still reserve when they have no inventory.
Pros: The staff especially Brandon and the young lady that drove me to the bank was very professional and friendly.
Cons: The only draw was that I was not informed beforehand that there would be a large deposit incurred at the time of pick-up.
Apr 6 2016
Well worth it
Pros: When picking up the car the service was great. Brandon was able to get me in and out quickly, even though he was swamped with customers. It was my first rental car and am already planning on renting again through them.
Oct 18 2016
Great drive home
Pros: place was very busy when i showed up 30 minutes early to pick up my rental, manager was working by himself and was calm and kept in control of situation. i was patient and waited while he solved this problem and that problem with his customers. my patience paid off and he gave me an upgrade to the next level car at no charge to me. i will definately use hertz again