Pros: I was the lowest cost vehicle of its class and we found out why.
Cons: We lost a complete day because it was not available. We traveled with our dog and when we returned the car the company charged us $100 because they had to vacuum some hair. They said it was a company standard but they did not say that when we rented. They were nasty and told us we should have read the entire contract before we signed. Who does that when there is a line of people waiting behind you? Bad service, poor company!
Oct 8 2016
Pros: No cruise was painful
Oct 15 2016
Cons: I didn't like that I came to kayak to rent the car, then was redirected to another site which changed the dates that I was looking to rent a car. It's amazing when you show up to pick up a car and they don't have a reservation for you for a month. hertz would not change the reservation, told me I had to contact kayak. No one was at kayak or the other site I was redirected to at 8pm at night. I ended up having to rent a car at the airport on the spot, and never got reimbursed for my other rental. Highly dissatisfied. Will never use this site or hertz for any of my future needs.
Mar 27 2016
Customer Service needs improvement
Pros: Drop off in Richmond was by far the best part. Lady was very nice and apologetic for the inconvenience at pick up.
Cons: Pick up in Akron Ohio: They didn't have the car I had reserved. The manager didn't care at all that I was unhappy about that. Then they told me that it was only $4 cheaper for the step down car even though online the difference was $20.
Apr 11 2016
Pros: The process was easy. The rental office was easy to find, and once I got there the whole process went fairly fast. The person was professional, very pleasant, and easy to understand.
Cons: The price was higher than expected. Insurance was a big expense.
Sep 13 2016
Pros: Plenty of cargo space
Cons: The carpets were so dirty I had to clean them before I would let my family in the van