Cons: Hertz confirmed the car was there, no car and no help. After 30 minutes on the phone they directed me to another hertz location 30 miles away, but when i got there, again no car was available..ill never use hertz again, or kayak..what a joke they both are.
Aug 17 2016
Pros: I liked that you can add extra drivers for no additional fee.
Cons: After we got to Hertz to pick up the car, they still had to clean it. When you are driving 20+ hours it would be great if the car were ready when you scheduled to pick it up. We called to see if we could change our reservation and were treated poorly by customer service at that location. Just say no, no need to berate us. It didn't help that they made us wait outside in the hot sun for an hour while we waited for it to be clean. The workers also were commenting on illegal substances they found in the cars when they should have been helping customers, which was beyond unprofessional. Not impressed with this company at all.
Sep 20 2016
Worst Service Will Never Use Again
Cons: I selected one city as the pick up and drop off, once confirmed realized they'd stuck me in a city 30 miles away. I was unable to change the location - Hertz said they couldn't do it and car rentals.com said they couldn't make any changes that Hertz had to. Took me nearly an hour to get a representative smart enough to be able to handle this. Horrible service.