Cons: I had a 12 o'clock pickup time at a location that, unknown to me, closed at 12 o'clock. How can that even be possible? And then on top of that when I got there at 11:50 my vehicle wasn't even there and I was forced to wait. Although I was offered a car that just happened to be there and ready at twice the price. I arrived by taxi and never once was it mentioned that a $20 credit/reimbursement might be an option even though I later read that on the website. The employee tried to sell me the insurance by questioning my insurance deductible and trying to convince me that my $500 was most likely $5,500. What a terrible tactic to sell me something I already said I didn't want or need. He also went on to warn me that more accidents happen in Palm Springs than any other California city. Really? Come on! Overall I left feeling dirty and that Hertz tried to take advantage of every in order to get more money out of my pocket.
Cons: 1. The radio worked intermittently.
2. I rented a car from PSP and was then told to pick up my car in Cathedral City. I was then told it would cost more to pickup at PSP.
3. I waited in line for nearly 30 min. because the computer was down.
4. The person at the desk was rude and condescending, he took absolutely no responsibility for the error in rates and blamed it squarely on Kayak.
I will never rent from HERTZ again. this was a horrible experience.
Justin M. Riordan
Sep 30 2016
Cons: Pre booked a mid size car. When we got there to pick it up we were told they don't have one. A Toyota Yaris is all they have. My golf clubs barely fit.
Pros: 4 door, plenty of space, the pickup dropofff associate was very nice and efficient.
Cons: On the freeway, the car drove very oddly. It was hard to keep the car straight; something with the steering or tires? There were moments when I was extremely uncomfortable on narrow stretches of high speed freeways. I explained to the associate upon dropoff and he attributed it to the size of the car. However, I have rented many economy sized cars and never felt that before. In the end, I would come back again to Avis but be more selective by test driving the car first.