Pros: I was greeted with a friendly face at both pick up and drop off.
Cons: There was a pending charge on my credit card for much more than I signed for. It didn't go through and the correct amount was charged to my account.
Aug 28 2016
Fast, easy check in
Pros: The clerk at budget was extremely friendly, courteous and fast.
Cons: The car smelled like cigarettes and had a musty odor.
Sep 12 2016
Pros: The Ford Flex is a very comfortable vehicle
Cons: The car was not washed or cleaned on the inside when I picked it up in Salem. They did have the lot person take it around back to spray the car off, but it failed to remove the waterspots on the black car. Normally, not a big deal, but I was attending my daughter's wedding and would have preferred the car look better.
Pros: I liked how easy it was to pick up and drop off. Not much paperwork and the people were nice.
Sep 6 2016
Pros: Everything was GREAT! Friendly, clear customer service, unlimited mileage upgrade was great value, vehicle in great condition.
Cons: Pick-up was a short bed with extended cab for extra seating. The whole reason I rented a pick-up was for moving a few furniture items. The bed doesn't even fit a twin mattress without doing this weird fold thing to get it in. This wasn't clear on the photo or description, and was a bit disappointing. Overall, I was satisfied, but will need to keep this in mind in the future. I DEFINITELY prefer this over a U-haul situation, but bed size is kind of important. I don't need a pick-up for seating -- I need it for the cargo capacity.