Pros: I was given a free upgrade from a mid size to SUV. I was late by an hour for return and the associate was kind enough to waive of the extra charges as he was considerate to account that I was traveling with family and kids. He even offered to drop us to our home. Excellent all the way !!!
Oct 20 2016
Over booked!! Terrible customer service
Cons: I reserved a car, but they over booked so they didn't have one for me when I arrived. I was told they over book by 130% because they plan that not everyone will show up. They didn't offer a solution only excuses. I will never rent from them again. Furthermore my husband pulled his corporate account from them.
Jul 28 2016
Great and saved me money
Pros: The price was $30 or more less than had I gone direct. Enterprise was terrific and the car worked out exactly the way I expected. The car had 5000 miles on it, and we got 36 miles per gallon. Had we taken our car, it would have cost more for gas than the rental AND the gas for this trip plus we didn't put miles on our car. Wonderful experience.
Sep 9 2016
Ask and Don't Receive
Pros: The car was acceptable for the price and the location was near to where we were staying.
Cons: I called the day prior to try to pre-register to save time in order to quickly pick up the rental on the following day at 8 am to see Grand Canyon. The service person, Adam indicated everything would go quickly and smoothly when we arrived but he would not be there. We arrived at location early and when new person arrived we waited for 30 minutes for the entire process of paperwork and preparing car for rental (gas car up, clean, etc.). I was upset because this was supposed to be handled the day prior. The other problem was the car (Chevy Malibu) we rented had very loud inside car running noise the entire trip. 3 hours up and back. This was a bucket list trip for my 80 year old mom and it was dissapointing that it couldn't have been handled better.