Cons: I booked the car however their (enterprise) system does not take non USA credit cards, I called my credit card and it was fine there end but not at enterprise. I rented a car at hertz with no issue instead.
Oct 15 2016
Pros: Customer service was very impressive. My husband and I found the staff to be very friendly, professional and helpful. We had a price discrepancy when dropping off the car, which was easily remedied with minor stress. The car was great, pick up and drop off were quick and easy. Would highly recommend.
Cons: not enough staff at pick up location i had to wait for a long time to pick up the car.
Oct 5 2016
Pros: The affordability of the weekend rate.
Cons: I called Hertz the day before and asked if they can drop me off my house after I drop off the rental. The agent said that they couldn't because I lived more than a mile away and they are a 2 man operation. I thought that they offer drop off and pick up. The agent said that if I want drop off and pick up that I should go to Enterprise.
The day of pick up, I was informed that there were no cars. They overbooked and there were 7 other people besides me waiting for cars. The agent said that 3 of them prepaid and that most likely there will mot be a car for me and I should look elsewhere.
Even though Hertz is closest to my home, I will never go back yo them. Very poor customer service and rude agents.