Budget was closed and didn't honor the reservation
Cons: My reservation was to pick up the car at 2:00 a.m. No one mentioned that the rental counter closes at 2:00 a.m.! Additionally, no one mentioned that they have a "one hour rule" that means that they will not honor the reservation if you show up over an hour after the identified reservation hour. What a catch 22! They close their counter and then hold you responsible for being late!
In my case, I had a delayed flight and arrived to a closed counter. I had to come back later in the morning when they opened and they had no car for me due to the "one hour rule" (which was also described in other literature as the "two hour rule"). By then, most of the other companies had rented their cars. The only way to rent a car under those conditions was to pay an exorbitant rate to another company.
This was truly terrible service.