Pros: Monique was very understanding and very helpful!
Feb 16 2016
Cons: Wasted our time going to pick up a reservation that was made an hour earlier. Customer service representative made no effort to fix the situation and was visibly annoyed and walked away as I was asking her if she knows of other options because I took a cab to get there assuming that I had a car because of the confirmed reservation.
Cons: Booked the car, got to Hertz rental at the Truckee airport and the guys said they were out of cars because of the airshow. I asked them if they planned ahead and brought in more cars knowing the airshow was happening, they replied no. Idiots. They said they would call me that afternoon or the next morning when they got some more cars. The next morning I called and left messages and never heard from them at all for the three days I was there. I ended up walking and taking the bus instead. What a bunch of slacker idiots they have working there!!!