Pros: They gave us a Toyota Camry with less than 1k miles. Location was at the Fairbanks Airport and that made it convenient for pickup and drop off. The agent was courteous as well helpful as she directed us to a good restaurant. I would rent from them again.
Jun 6 2016
Cons: They told me the right side had "some kind of damage" prior to renting the car. I didn't see anything. On the last day, the rear right tire exploded on the highway. I changed the tire and got on my flight at 6 AM. The kiosk was closed so I left her keys in the drop. I then received a call from them that was very belittling. They told me that I should expect that they could just rent the car out with a spare tire on it and that I will have to pay. I assumed as much, but the tone was offensive. Then they charged me $50 for"smoking"
I was at a cabin where we had a camp fire. There was "ash and smoke smell" in the car. The whole experience made me angry. The insurance called about the spare tire. I'm sure I'll pay $300 for it.
Long story short... These guys are terrible.
Jun 7 2016
The ad said one thing and I got another thing
Pros: The Nissan Rogue was a brand new SUV and nothing bad about that
Cons: When I was sent the offer to upgrade I that I was going to get the SUV that they offered in the price. A Subaru Outback. Not a Nissan Rogue. I paid about $80.00 more to get the Outback and I get a small SUV instead.
Jul 11 2016
Pros: Easy handling and easy to leave the car
Jul 12 2016
Cons: had a printout confirming my reservation which was conveniently lost - they couldn't find me anywhere so a new reservation was going to cost me THREE times the original amount. Ended up with a Yaris which had manual mirrors, no cruise, no overhead light for TWICE the original price. Final bill was totally wrong - charged me $300 for four days of an upgrade, etc.
Aug 1 2016
We got a nice vehicle ( a Nissan Altima) during a
Pros: Fast and friendly counter service. The car was out in front of the airport and it had plenty of luggage space. Dollar rental had an easy pick up and return. Homer
Cons: We like the car we rented!
Aug 9 2016
Cons: Set reservation for the 6 wks in AK, but when arrived would only give contract for one month. Had to return to airport and renew contract- inconvenient. Would not reimburse for the tire I had to fix in order to return car. Kept copy incase the rim was damaged. Will not rent from Dollar in Fairbanks again if there is another option available. Poor service for AK!
Sep 18 2016
Pros: Friendly service at pickup and drop off, ran great, clean and comfortable! I appreciated the price adjustment made when my travel plans changed and I returned the car early. Thank you!