Cons: We were initially quoted $38 for the rental and ended up paying $166.03
Mar 24 2017
Pros: It was fast and easy and the pricing was reasonable!
Oct 20 2016
Pros: No hassle. Very quick service at the counter.
They made it easy.
My compliments to them and a thank you.
Dec 13 2016
Pros: Fast courteous service. Great price. I did porchase their insurance it had better coverage.
Cons: Don't by rental car from Kayak it's a third party vendor with little
Coverage. so we cancelled that coverage and got bumper to bumper with enterprise for a few dollars more.
Dec 17 2016
Pros: Granada Hills CA branch has one angle her name is Carissa I had compact small carshe did not have any and she upgrade me to Truck I was thinking to mo ve some stuff around house and I did it she is absolutely one of the BEST
I work in ship and rent all the time but this time was really GREAT
I will not buy any car because of this place treat me like my own family
Pros: Ended up with upgrade but had to wait and hour for it.
Cons: Arrived at location when they opened to pick up car. They told us they had no cars. I said I have a reservation and they said it is for 9:00 am not 8:00 am. I said you are telling me you have no cars? What kind of car rental place has no cars? Others came in having to wait for cars. Everyone was not happy having to wait. We were lucky since we made our reservation the earliest of the bunch. I felt the staff could have been a little nicer in this situation but they never apologized or took responsibility for not having cars. Even the restroom didn't work. Had to go to Riteaid to use it there. Finally 9:00 rolls around and I ask them again. The car is coming. Then I pulled the Seinfeld line - you are great with taking reservations, but your problem is holding the reservation. 9:05 the said the car is here but I didn't see one returned. They said the were giving me an upgrade. We went outside to church the car and I said it was not washed. They told me it was washed yesterday. So I said you could have given me the upgrade an hour ago but you didn't. So much for the sign in the lobby that expresses how fast they are: sign says they get the customer to zoom off. Well that was not true in this instance. They could have but made us wait. I have never been to any other car rental place where you could not get your car a bit early. They always have cars. Not at this location. I hope they try to make this right because if they don't, it just tells me I need to stick with Enterprise because I never have had any problems with them. We will see what Hertz does. I hope they try to make things right.
Nov 21 2017
Pros: Red Ford Focus
Cons: I was guaranteed a price, the rental agent said
They do not have the car and said he had to give me a
Upgraded car which was a Focus. He charged $78 more.
When I called Hertz office I was told the $78 charge should not be changed and once I return the car they will refund me.
Focus is not an upgrade, Hertz policy was not followed.
Car was not cleaned and had 3/4 tank gas. Hertz agents
Don’t seem to remember their promise either. Never kayak or Heryz
Feb 22 2017
Pros: Love the service
Cons: a little pricey!
Sep 5 2017
Horrible customer service
Pros: The car was the same as my own so it was an easy drive.
Cons: Our car was reserved for 8 at the Northridge location but they didn't have it ready until 8:30. When I asked about the delay I was told we are lucky we didn't get a call canceling our reservation. Ummm, I reserved in advance and paid in full. Horrible cutosmer service. Even customers that were in there were asking if we were helped and how long we had been waiting.
Oct 20 2017
Covenient, clean & cost-effective!
Pros: Good friendly staff...on time out the door and easy drop-off.
Pros: Overall price was pretty good considering my rental trip and time.
Cons: Pickup location was lackluster at best. Long wait, understaffed, and when I finally got my car it hadn't been cleaned from the last customer's trip.
Jan 27 2017
Pros: The location was 28 miles from where I had asked for a pick up. So I could not use it.
Mar 17 2017
Cons: There was not a car available even though you confirmed it. I had to rent a car through Enterprise. I would not use your website again.
Jul 19 2017
Pros: The car itself was fine.
Cons: poor customer service, waited an hour to get the car. there were at least a dozen other people that came in while I was their and they had no cars for them even though they had reservations. The staff was slow and they were terrible communicators, and the car was dirty. I feel lucky that I even got the car. Never again, the little bit I saved was offset by the wait to get the car, and return it.