Cons: Kayak search did NOT reveal rental agency was offsite. Switching site to airport doubled the cost. If not for call day a few days before, we would have been stuck finding transportation to Enterprise location at additional cost.
Oct 21 2015
Pros: The droopy was fast and painless.
Cons: The billing receipt was confusing.
Jan 18 2016
Enterprise out did themselves!
Pros: Very inexpensive, especially for a 1-way rental. Gave me a 4-wheel drive SUV as an upgrade for free due to snowy weather & bad roads. Great customer service!
Apr 4 2016
Hard sell not appealing
Pros: Vehicle was clean and full of gas. No issues with vehicle.
Cons: The hard sell to purchase the insurance gets old. I rent quite a few vehicles and do not need to purchase the coverage. They go on and on about how you need it.
Apr 4 2016
Pros: Great check-in service, they had everything ready for me when I arrived, very fast, good explanations, clean ride (inside and out) and just overall great experience.
Cons: The brakes squeaked on the pickup I rented, but that wasn't a big deal... just a minor annoyance.
Jul 22 2016
Only Credit Card?
Cons: I wasn't aware that you needed a credit card to rent a car. I don't rent cars very often and I've been in Japan the last 3 years so I couldn't tell you the last time I rented a car, but I used debit in the past. When I got to the counter and found out that I couldn't get my rental to drive across country to visit family, I had to go through another place and it ended up costing me 3 times the amount. Was very frustrating.