Pros: We rented it through my girlfriend's debit card, and the amount that they put a hold on was released a few days later as promised. Pickup and dropoff were smooth, the car was very clean and the representatives were friendly except for the dropoff lady.
Cons: The lady who accepted the car at the drop off at JFK wasn't the nicest as she asked us what the scratch on the right side of the car was all about in a judgmental way. It had been there all along and it was even marked on the car figure that was attached to the keychain. After a long trip I would have expected to see a nicer greeting from a Hertz employee.
Mar 6 2016
Pros: easy to return
May 10 2016
Pros: long lines to drop the keys and contract. and the contract was not on the computer. We had to call the other day to inform at what time we drop the car. They put the burden of inform on us, after we already returned the car. Worst experience ever