Pros: This office went above and beyond helping me with my rental. Jackie was very personable and went out of her way to make me feel welcome while I waited for my vehicle to be brought up front. My truck was being serviced and I didn't know if it would be ready by the next day...this was only a 1 day rental. Jackie told me to come back the next day (by the same time I rented) and she would extend my rental at same rate. Of course my truck wasn't ready but Jackie saw me walking up and pretty much updated my rental and I was out of there in about a couple of minutes! :) Well my time with the rental ran out and had to return it but my suburban still was not ready ):< So Darren was awesome coming to the rescue and got me into another vehicle (CHEAPER) than my original one(rental). Finally got my truck back the next day and returned the car. This office and staff are very personable and knowledgeable and work very hard to make sure you are happy and properly taken care of. On a side note, even the attendant outside who cleans and cares for the vehicles before you as a customer receive them was outwardly concerned that I hadn't gotten my truck back. Great people who make this kind service a wonderful experience. Will absolutely be renting from them again.
Cons: Though through no fault of their own, this location is a small one so there is no pickup/drop off service. Also no bathrooms for public customer use on site.
Cons: There were no cars despite having a reservation. I waited an hour and a half. Another customer offered to give me a ride to another Hertz location 40 minutes away as he was going in that direction since there was a car available there. The Hertz employee failed to inform that location closed at noon. So I left but didn't have enough time to get to Barstow and had to return to the Victorville location. It was a mess and I never got a car from them. Will never rent from Hertz again.