Pros: Friendly staff, car drove well, vehicle availability and business hours fit my needs, allowed me to leave my car in their parking lot (I assumed responsibility) over the two nights I was renting their car (my car's AC went bad).
Cons: Lack of proper staffing lead to an EXTREMELY dirty car. Center console had LOTS of crumbs from the previous renter. There was an empty soda bottle on the back passenger floor. I had to use Windex when I got home to clean the windows of my rental....something that should have been done before I took the keys. The outside of the car looked like it hadn't been washed. From a customer service standpoint, the supervisors/owners should take notice of this review. Yes, I received a good deal via Kayak.com, but I received less than a clean car from this Budget location. The customer in front of me went and looked at their rental car as they were being processed, and came back to the office complaining of a dirty car too. I have rented from Enterprise in the past with an excellent experience every time. But due to lack of proper funds and time, I had to look for the cheapest alternative. If I would give my Enterprise experience a 5, I would give this particular Budget experience a 3. They just need more staff and attention to detail. They need to look at the car from the customer's perspective. Sit in the car. Look at it as a customer. Would they be happy with it, as a customer? But again, if they have the SAME woman who handles the customer rentals AND returns, CLEANING THE CARS on the Sunday morning I returned my car, things are going to be missed. I couldn't believe she was doing both jobs. She was great with customers. But I expected more from that point on.
Cons: Car was not. Dry clean in or out. Rep was not too willing to make note of multiple scratches and dings till I took pictures. Car had less than 1/4 tank of fuel at pickup. Interior wash needed badly overall not very impressive