Cons: Downgraded to a smaller car. Literally take it or leave it. All other companies sold out. Car was dirty, smelled of smoke, and scratched all over. Absolutely horrible customer service and will never use dollar rent a car KC again.
Oct 26 2015
Dollar is cheap, but at what cost?
Cons: Hidden fees. The insurance and "courtesy fees" resulted in a final price that was DOUBLE the estimate.
Despite the fact that you can make reservations for the early morning hours, they close at midnight.
Jul 24 2016
Huge fees in ksc
Pros: Easy rental through kayak. Car was clean but cheap model.
Cons: Huge fees in Kansas City.
Sep 5 2016
Pros: Fast in and out
Sep 13 2016
Cons: Waited 45 minutes at counter car was dirty. Car broke down
Sep 15 2016
Cons: The economy car I was given did not have room for more than two suitcases, the driver seat only had forward and backward adjustment not up and down.The exterior mirrors could not be adjusted from the driver seat. I asked to exchange the car for something better,, but all they had was a manual transmission. I had to go to another agency and pay a higher price because I had not ordered ahead of time. Horrible experience.
Oct 3 2016
Cons: The wait to get the car was over an hour at the rental counter. There was a really long line around 1145 and it took until after 1am to get the car. Everyone was a little frustrated.
Oct 12 2016
Solid. I'll rent with them again.
Pros: They didn't press me on insurance.
Cons: The guy at the check-out gate was a jerk.
Oct 19 2016
Pros: There wasn't a line. The drop off crew went out of there way to help me find an item left in the car.
Pros: Quick, professional, clean, easy, cheap.....what more could you want?
Apr 11 2016
Pros: new clean car, quick service
Cons: kept trying to upsell me insurance, prepaid gas, etc
Jun 13 2016
Pros: Very friendly staff greeted us and called us by name. Very helpful and friendly!
Sep 24 2016
Pros: Everything was quick and easy. They even changed my car because I didn't like the color of the initial car with no complaints or crazy looks.
Oct 10 2016
Pros: Car was ready
Cons: Avis did not honor the price agreed on Kayak, but the price was still reasonable. KAYAK offer was "$116" and Avis insisted on $140 after starting at $232, which i objected to. Don't like having to re-negotiate at the counter when price is in the email confirmation.
Oct 26 2016
Pros: I loved how quickly I was able to secure the rental at a great price.
Cons: I didn't like the fact that I couldn't identify what the $45 charge actually covered so I believe I ended up paying double for some portion of the insurance because I could identify exactly what that fee covered...even after reading the email.
Oct 27 2016
Pros: Everyone was friendly
Cons: My reservation was at a different location. So I ended up cxl the first res and going to the counter. The gentleman tried to charge me $385, then $285, and then I booked it for $136 online for same rental. I have a newborn with me and just felt like they weren't very helpful after a long day of travel and traveling w an infant alone and with luggage.
I tried to extend for 3 hours and ended up paying for an extra day. I was charged for gas when I filled it up right around the corner. So then I had to go to the counter again to resolve that issue.
Just felt like they could have been a tad more compassionate and accommodating.
I'll think twice before renting w Avis again.
Cons: Instructions for returning the car were not clear (there was no attendant receiving returns when I arrived: do we leave the key in it or return it to the desk?) but this was answered quickly.
Nov 17 2015
Great service, great price, great car
Pros: The service at the rental counter was very friendly, and the car was exactly as advertised. The car was very new (less than 3000 miles), and in perfect condition. The price was less than the other companies in the same rental car center at KCI.
Cons: Nothing, it was a good experience all the way.
May 2 2016
Pros: Staff was courteous
Cons: I chose Payless because on kayak it stated it was located in the airport and I paid more assuming I didn't have to take a shuttle off site. All car rentals were offsite so not worth paying more. I was disappointed that kayak didn't have updated info.
Separate issue.... When returning the vehicle, they said I should go inside and wait in line for a receipt. This is the only car rental company that doesn't use a handheld device to print receipt for customer in the parking lot. Get with the times!!
Aug 9 2016
Pros: ALL WAS GOOD
Sep 10 2016
Cons: Counter guy failed to return my license and credit card at pick up. I did not notice until later that evening, too late to take care of the problem until next day. Had to interrupt my plans to make return trek to airport to retrieve items. Different people working but no one seemed too concerned.
Oct 10 2016
Pros: Affordable, friendly sales reps who issued and received the car.
Cons: The car could have been cleaner--the body could have been wiped down to remove dust and water spots.
Oct 28 2016
Pros: Easy pick up and drop off. Decent upgrade rate.
Pros: was able to exchange for a sedan for my last day
Cons: reserved a minivan, was given a 'bus' - was a huge vehicle to drive/get into. wouldn't fit in the hotel garage so had to sit ouside
Nov 4 2015
Line so long I went to Alamo
Cons: Huge line never moved.
Nov 11 2015
All we have left are big cars
Pros: No waiting to pick up my car.
Cons: Online I reserved a subcompact to make driving and parking in the city easy. At the counter Budget gave me a Pathfinder SUV. When I decline that they gave me a mid-size Chevy Impala and said there were no other choices. What is the point of requesting a car size when they give you whatever they want?
Sep 17 2016
Pros: Friendly and extremely attentive to my need to ruxsh
Cons: Slow desk service upon arrival. No difference between compact & full size cars.
Oct 4 2016
Pros: I appreciated that you had cars available on short notice. I really appreciated the drop of service too.
Cons: When I picked up my car the guy left me out in the parking lot while he flirted with a female customer. I was within ear shot and he was offering her free upgrade and was being very unprofessional. He offered me an upgrade at a cost. I asked why the ladies was free and he wouldn't comment.
Oct 7 2016
Cons: They were not helpful and I ended up renting from Hertz instead
Oct 25 2016
Pros: Enterprise is great to work with.
Cons: Kayak ripped me off $57 on a 2 day rental because when I booked my rental online it asked if you wanted insurance coverage. Of course I want insurance to cover damage to the car, but that is not how it works. If you buy the insurance from Kayak and you get in an accident, then Enterprise goes after your personal insurance then you have to recoup the costs from Kayak. Enterprise does not honor Kayaks online insurance. So I paid for insurance twice to cover my 2 day rental. Ridiculous!!
Pros: The guy at the check in counter was very very although at drop off they were closed so we used the drop box.
Cons: I switched from dollar to Ace because for the same price is get a full size car opposed to an intermediate car. Well Ace full size cars are a tiny little Kia that was smaller than the corolla I would've gotten at Dollar for same price. Also the car smelled of smoke really bad and was bothersome the entire week. Not a good experience and I would make a different choice next rental that will not be Ace.