Cons: When I picked up the car, the agent told me about a 200 mile/day limit that I was unaware of. The agent was sure to point out that it was my mistake for missing the information. They should have been more helpful in addressing the problem instead of defending their role in it. (When I went back later to see where it states there's a 200 mile/day limit, I still couldn't find it anywhere.) I was also charged $19 more than expected. When I called about it, the agent was unable to help me and gave me another number to call tomorrow. Also, when picking up, the agent should tell the customer "Stop at the Dollar booth in the garage to get the keys." I was not told that and I walked a long way to the car to find it without keys. It was extremely cold and I had my kid with me. We walked around to find help. The person in the Dollar booth said, "You need to stop here first.". Thanks a lot. By the time I got in the car to begin my vacation, I was so heated and frustrated that it took a couple hours for me to cool off, forget the bad experience and start enjoying my trip. The car was awesome, but the pick-up process was pretty rough.
Jan 29 2016
Watch for the hidden fees
Pros: The type of vehicle that we had.
Cons: There was almost $200 in additional fees they tried to charge from the rate kayak gave me $283 and in reality they wanted $460. It's a franchise so good luck with any corporate help. Molly the owner avoided my calls during the rental and never got back about reducing the fee and a refund after the rental was turned in and it was a bogus contract
Feb 11 2016
bad agent / no help
Pros: the car was not what we signed on for . not bad car just not what we were hoping to rent. got charged up grades for unlimited miles , not what was on line when we reserved car.
Aug 25 2016
Pros: Key drop
Good close access
Cons: I couldn't turn on headlights in the dark and interior lights don't come on when you open the door. I was on the freeway before I realized they were not on and I had a mess !
Sep 25 2016
Cons: They originally tried to charge me an extra $50.00 for being 8 minutes late. The attendant told me she was unable to make any adjustment and it needed a manager.
Cons: Somehow my rental was for Bellevue , NB and not Omaha- didn't realize until checking in. Omaha didn't give me the same rate- paid more than I had budgeted.
Jul 20 2016
Cons: My reservation was for $39.57. I paid $34 down and the remaining $5.57 was to be collected when I picked up the car. They charged me $80.60 which will be disputed. This is ridiculous that I have to waste my time because Hertz is dishonest