Pros: I like that Alamo does not hassle me about insurance and upgrades. I've been harassed and insulted by other car rental companies at Austin-Bergstrom about upgrades, so it's really nice that when I say "no thank you", the person at the Alamo counter says "no problem!", and that's the end of it and I'm on my way with the car. This fact alone keeps me going back to Alamo.
The car itself was in great condition and I had no problems with it.
Jan 17 2016
Pros: Very quick and efficient.
Jan 28 2016
Pros: The lady who helped me pick up the car and modify the rental agreement at the ALAMO counter was incredibly helpful and kind.
The car was generally clean but there was some nasty stuff down under the seats.
Jan 30 2016
Car not ready to rent
Cons: Car had a low tire, i had to put air in. No washer fluid, very scary. Smelled in cabin. Less then half a tank of fuel on pick up.
Feb 27 2016
Pros: Ease of pickup and drop-off; excellent price for a one-way rental.
Feb 28 2016
Pros: Car was a delight. Clean, spacious and excellent physical condition. I would certainly run from Alamo again. Great value.
Feb 28 2016
Pros: Staff very helpful and responsive. Short wait time. No hassles.
Mar 29 2016
Pros: The car was clean. The check-in and check-out were very simple quick.
Cons: The way the driver's seat was configured, I had to sit too low and there was no apparent way to adjust the seat height.
Apr 2 2016
Pros: Great customer service! Fast and friendly.
Cons: Cars available were not consistent with sample model advertised. Wiper blades in bad shape.
Very good except hard sell for insurance, no trunk
Pros: Timely, friendly staff. Car in very good condition. Easy return.
Cons: Hard sell at check out for insurance marred what was otherwise a very positive experience.
Our rental vehicle didn't have an enclosed trunk (it was a Nissan Versa), which seems a bad choice for a rental fleet vehicle. Didn't cause any real problems, but did require us to change our plans one day to avoid having to leave luggage visible in the car.
Jun 16 2016
The car was great and the service was prompt.
Pros: There was no hassle at all. They checked my ID and credit card, and promptly brought the car around.