Pros: I like that the counter representative was very helpful in getting my vehicle situation figured out. I like that he was able to get some of my money back.
Apr 11 2016
Cons: Kayak should tell people about the rental car policies. It's not as easy as it sounds, especially if you don't have a credit card. Sins rental car places don't take debit cards, and the ones that do run a credit check. If your credit is bad, they turn you away. Kayak need another layer that checks for that before booking .. I wasted my time going to the car rental place to learn I could not get a rental car or pay a hefty hold fee.
Sep 8 2016
Pros: The customer service is fine
Cons: I had 2 separate rental cars with mechanical issues, causing me to spend over 12 hours of my trip dealing with trying to get a new rental car. And when I brought this to the attention of the company, I was only offered a 10% off my next rental.
Sep 19 2016
Rental office ran out of cars, sent me to a airpor
Cons: Hertz called me the day of the rental and told me they didn't have any cars at their office. Directed me to their airport location. I was assured by the office that the reservation would transfer over. I called the hotline to confirm. Lady said it was now $180 instead of $120. Then she told me she would fix it. Got to the airport and it was $180. They refused to change it. Terrible service.
Pros: Dollar in Jackson no longer staffs their night shift.
I arrived at 9:25pm for an agreed upon 10:00pm pickup and no one was at the counter or anywhere else in affiliation with Dollar. The Hertz rep (who a future a Dollar phone rep would tell me to go see) told me that the Dollar rep had left at 3:45pm and that there hadn't been a night shift Dollar person lately. No one rented me a car and I had to pay 3x as much with a different company. I'll never use Dollar again.
Cons: I didn't like... my reservation not being honored and having to play over $100 more for a less than two day reservation to a different company for a last second rental because the local Dollar office failed to hire anyone to work for night shifts.
Dec 28 2015
Do NOT Book with Dollar Rental
Pros: Nothing to like.
Cons: No attendant was there to check me in. Had to go with Hertz.
Feb 22 2016
Who is on duty?
Cons: No one was working at the desk until 12 noon on day of return. Refueled the vehicle but was charged a refuel service fee.
Windows were dirty. No one on duty to check vehicle on leaving facility. No one on duty when returning vehicle. Pick up and return was approximately 9:00 AM.