Pros: we got an upgrade at no cost
The price was reasonable
Cons: Hertz desk was extermely slow with 4 people waiting in line .It took us 45 minutes to get out of the airport.
The car knocked and I felt like something was going to fall out of it
Sep 12 2016
Given car with tire problem and forced to pay for
Pros: The employees were really nice at the Hilton Head desk.
Cons: However, I was given a car with "branches that needed to be removed from the undercarriage." Yet the staff said it was the only car they had available for me. It had only 3/4 a tank of gas even though the paperwork said it was full. It still had trash in it from the last people. It was clear that it hadn't been properly inspected. About an hour later, the car gets a flat tire. I'm forced to pay for a new tire because as they put it "I couldn't prove there was a pre-existing issue." Maybe not, but if the car had been properly inspected, this might have been prevented. Overall, disappointed with the poor customer service from the call center and the drop-off location in Miami, the lack of thoroughness in Hilton Head, and the attitude of "its not our problem unless you can prove it."
Cons: Huge line. Booked few hours earlier but they had no record of my booking. Had to wait for clerk to call her manager, leave a voice mail, then wait for him to call back in order to get a car. Didn't get the car I wanted. Didn't get a receipt, temporary registration, or any documentation from Alamo or Kayak. Initially told car had a full tank but was only half full. The clerk also told me the insurance I bought through Allianz didn't cover damage to the car despite that being incorrect, then she charged be for Alamo insurance without my consent which I had to call to get a charge back a few days later to correct. Terrible experience.
Pros: I liked the overall service. The two reps I had contact with was very polite and helpful.
Cons: When I got there I didn't know I had to bring 2 utility bills and pay a 150 refundable deposit for the rental. I asked the rep why I didn't know.. She said that most third-party sites don't have regulations. I had to go back home and retrieve all these items.. Which was a hassel to do being that I have only one bill in my name at my residence. This needs to change because you guys will miss out on money.. As long as the person has the money.. Let them rent the car. I later found out this rule is for debit card users only.