Pros: Price was truly a bargain!
Expected a clean car. Windows were dirty inside and out. Mirrors dirty and had some gooey substance on them- hard at night to use! Since rental area was understaffed perhaps service is too?
Location at airport confusing and difficult to return car to.
Mar 30 2016
Pros: Every thing went very well. Thank you. I'll be back
May 26 2016
Cons: Car smelled of smoke
Aug 3 2016
Pros: The fine print in contract
Cons: On return I was charged $13.99 more than the Kayak price. When questioned, the customer representative was very rude, Apart from rudeness I saw two issues. One, the fine print in the contract and reasoning behind such an unfair practice. The contract stated a "mileage" surcharge will be added if the car is not return with full tank if the miles driven in less than 75 miles. I have made sure the tank is filled up a few miles before drop off. The terms were not clear and did not appear in the terms when I signed up through Kayak. Two, the mistrust of Budget. Three rudeness has no place in dealing with customers even if the customer is upset.
Aug 30 2016
Pros: Great car for a full size although the engine was lacking in power.
Cons: When arriving from the terminal there were 10 people waiting in line and only two people there to process the rentals. One renter had a problem so everyone had to wait entirely too long.
At return, there were cars everywhere and it wasn't clear where to drop the car. Finally someone came over to help but it was very confusing.
Change engine oil light was on.
Oct 26 2015
Cons: HALF TANK OF GAS WITH NO $$$$$$ ADJUSTMENT
UNRECORDABLE SCRATCHES ON CAR
Nov 2 2015
Budget airport shuttle
Cons: Upon arriving at Philadelphia International airport I waited outside bag claim for 40 minutes and no budget shuttle came around tp pick us up to take us to the rental car center. Finally one budget car renter like myself asked the Avis bus driver if he could give us a ride. He did and dropped us off close to budget where we had to walk over to finally get our car. Upon entering Budget to sign the paperwork, I found long lines. Was not a pleasant experience!
Nov 6 2015
Cons: It took over 30 minutes to return the car at the Philadelphia International Airport. That is simply unacceptable.
Nov 14 2015
Pros: The price offered was excellant.
Cons: Budget places a hold of $200 on a card even though my rental was for $34.
If using a debit card Budget runs a credit check using Equifax. This agency is the most subjective and unfair of the lot! I have $8000 in my checking and a credit rating of over 700 by all the other agencies but Equifax. Budget was unable to rent me a car as I no longer use credit cards, only debit. I was stranded at the PHL airport for 4 hours trying to get another rental car for under $250 for my one way oneday rental. I ended up renting from Enterprise for 3 times the rate but Great service with no problem with my cards or credit rating. Enterprise will gett my business from now on! Budget, not so much.
Nov 25 2015
Terrible - avoid at all cost
Cons: Took 40 minutes to pick us up. Car was dirty and had tire problems, not helpful and the heat didn't work. 30 degrees for a Florida boy. Never again
Pros: As mentioned in their commercials, Avis tries harder. Good service and easy pickup and return.
Dec 1 2015
Pros: No issues returning
Cons: Had to wait with 10 people at PHL airport for shuttle van to rental car center. Shuttle driver was noticeably rude. The waited another 30 min for car at rental center after completing paperwork. Manager seemed to be having a problem with employees
Jan 24 2016
Pros: Avis personnel excellent
Feb 23 2016
waste of time/money
Cons: If I can pay for insurance and a reservation via app with a debit card I should've been able to complete pick up with one as well. Still waiting on my refund.
Mar 2 2016
Pros: The car was modern and clean and the price for the week that I rented was top notch. I would use this company again.
Mar 23 2016
Pros: Good personal service and pleasant manner from each individual employee.
Cons: Trying to find a gas station near car rental return location, then waiting for shuttle after returning car.
May 2 2016
Cons: My car had MULTIPLE scratches and dents, including what looked like the remnants of a sticker across the ENTIRE driver side.
May 8 2016
Watch out for inappropriate gas charges if you dri
Pros: The car was brand new, less than 500 miles. Easy check in and drive out. We did not purchase the pre-pay for gas, as there is a station less than 2 miles from the airport, and we filled it, and had a receipt on the way back.
Cons: Upon returning the car, we got our receipt and there was a 16 dollar charge for fuel, because we drove less than 75 miles. The check out guy called it a "computer glitch" that they need to fix, he was not interested in fixing it there, as there were a lot of cars coming in, "I will take care of it later". That was not acceptable as I had no confidence that he would remember to do this, so he had to take me inside, get on the computer and re-charge. That one ALSO had the charge so he did it again. On reviews such as yelp, this gouging has been going on since at least before 2013, so, what "computer glitch"? It is a shameful money-grab.I would have given a level 5 for this review otherwise, however I found this practice so disingenuous that they only earned a 2
Sep 27 2016
Badly treated by corporate customer service; good
Pros: The car itself was nice, though there was a little bit of trash left in there when I picked it up. The people at each branch were friendly and efficient. In Greenville, SC, where I returned the car, their computer system was down, yet the gentleman still provided good customer service. However, I was treated extremely poorly by the corporate customer service over the phone (see next half of the review)
Cons: Although the Philadelphia and Greenville branches were great (see first half of review) the over-the-phone customer service on the corporate line was abominable. I was requesting the possibility of changing dropoff locations, and I was treated very badly. Not only did the pricemore than triple for me to drop it off 400 miles closer than planned (so I just chose to stick with the original dropoff location), but the gentleman on the phone mocked me and raised his voice. Disgusting behavior. I gave the overall experience a "mediocre" rating for this reason, because while the rest of the experience was good, this man ruined it before it started.
Oct 6 2016
Good Process, Dirty Car
Pros: Picking up and dropping were much better than the competitors at the PHL airport.
Cons: Car was dirty, inside and out and smelled strongly of smoke. The approval from the cleaning supervisor was on the dash but I can't imagine they actually looked at the car given it's cleanliness. The car quality was fine however.