Pros: Dollar tried to put me in a small SUV when I reserved a minivan.
Cons: Manager told that's how everyone does it. Not a good attitude
Jan 4 2016
Pros: Was surprised to learn that they considered a Dodge Ram truck a "full", which wasn't really acceptable, esp. given that I had two cars seats. I was forced to upgrade as they apparently didn't have a sedan on site.
Jan 12 2016
Pros: Pickup and dropoff were very smooth. Very friendly staff.
Cons: Vehicle was getting a bit high on the mileage (over 44k).
Mar 27 2016
Cons: Couldn't rent
Apr 4 2016
Pros: Excellent service with no hassles
Apr 14 2016
Pros: We upgraded to a new 2016 Dodge Ram 1500 pickup which was nice
Cons: The quoted price of $12/day upgrade was inaccurate. The price of the rental nearly doubled. The vehicle, although new (less than 30 miles) was filthy inside. The windows were terribly dirty on the inside and there were multiple areas on the doors and remainder of the cabin that were filthy. When presented at the counter for return the attendant didn't do anything besides say she would have the booking attendant call us. They never returned the call.
Apr 23 2016
Pros: New clean vehicle
Cons: only one person at the desk.
Jul 7 2016
Vehicle was great, hidden fees are not nice though
Pros: Loved the vehicle. The daily rental price was great. The hidden deposit was not. If there is going to be a deposit state it up front. Not a surcharge may apply. Other than that everything was good as gold.
Jul 10 2016
Pros: Best deal I have had in a long time. A Dodge Crew cab for $21.00 a day. It was listed under special generic car. So I didn't know what I was getting. Until I arrived at the rental counter.
Jul 26 2016
Cons: Did not rent. Customer service was poor. Wanted to charge me and unlisted charge of an extra $20 a day/. Chose HERTZ instead - who had excellent service. Never will reserve Dollar again.
Pros: During the Reservation/Confirmation process, KAYAK failed to inform me that Alamo does NOT accept Debit cards, except under certain circumstances. This could have caused me to become stranded if it were not for Avis accepting my method of payment. Also, your Email survey form would not allow me to CHECK the boxes... if it were possible, I would have selected POOR for all areas. David Jones firstname.lastname@example.org
Dec 8 2015
Pros: Are putting a command at the wrong airport and we had to rent from Knoxville back to Asheville. We got upgraded and the price was extremely reasonable. No problem with drop off. It was all very efficient
Cons: Everything was perfect
Dec 18 2015
Pros: Tha car was really comfortable and the rent was cheap.
Cons: Convinced me on buying the prepaid tank when I explained I was only using the car to drive to the airport. I only used 1/3 of the tank. So I paid a lot for little gas.
Feb 1 2016
Great price but car smelled
Pros: Car smelled like cigarette smoke
May 4 2016
Pros: New car low miles and super fuel mileage.
Cons: For a standard size you'd expect power sets not manual ones.
Jul 5 2016
Hard to find, not convenient, almost clerical erro
Cons: Hard to find, not convenient, almost clerical error on bill had I not double checked and corrected.
Aug 22 2016
Pros: We got a nice deal. The clerk at the counter was very welcoming and professional.
Cons: I would like to give no stars for every category but I have to give 1 apparently for the lowest score. Even 1 star is too generous in my book.
Dec 31 2015
Pros: It was excellent
Jan 4 2016
Pros: Was offered a nice car once we finally got one.
Cons: Service staff when picking up the car was nonchalant about the fact that they didn't have a car available for me at the time of my reservation. They said it could be about thirty minutes until they had more cars and didn't apologize. When we were given the go ahead to proceed to the garage where our car was, the gentleman who was doling out keys carried on a lengthy conversation with another gentleman and then said oh you can just go over to the car and leave. Thanks. We rented from Hertz earlier that week and had a much better experience. The person renting to me put me at ease by doing a walk around, checking to make sure my lights worked, helping me adjust my seat, etc.
Mar 27 2016
Short afternoon car rental
Pros: Ease of renting and returning the car. The car had good gas mileage and room for a compact.