Cons: Calling me to return the rented car back to pick location and and take a replacement less level and smaller engine with no alternatives !! Why ? No other cars available with auto transmission and the picked up car was sold need to return it back
Sep 28 2016
Cons: My frustration is not with KAYAK, but rather with the Hertz office I used.
The car I reserved was not there when I arrived (I was delayed 1 hour). I ended up with a smaller car (FIAT 500). Although I did not pay as much for this car as the one I had reserved would have cost, it was a higher rate than was listed on the website for the same vehicle. I may rent from Hertz again in the future, but defiantly not from the office in K-town Germany.