Pros: Very pleasant and helpful staff. Followed up with me after I inadvertently left some small items in the car. Vehicle (when it arrived) was practically brand-new, with less than 500 km on it.
Cons: Vehicle was not on-hand at the appointed pickup time. Had to wait over 30 minutes for a vehicle, despite having booked weeks in advance.
Jun 15 2017
Great car, great value
Pros: Nice upgrade to a new Malibu. Pick up and drop off very quick.
Jun 19 2017
car not available at pickup, no one there at drop-off
Pros: I ended up getting a Volkwagen Jetta, which is a great car.
Cons: They tried to make me rent a 7 passenger van when I had ordered a standard car, even though there were some in the parking lot. I had to go back the next day to get the supervisor to get me the car I ordered. No one was at the Moncton Airport counter when I brought the car back. We were told that the airport counter would open at 10:30. By 10:50, no one had shown up & I had to catch my flight.
GPS is a rip-off @ $25-$30 a day. Luckily I was able to buy a low-end one at the Dieppe Canadian tire on sale for $45.
Jun 21 2017
Pros: Pick up and drop off was easy & quick.
Jul 25 2017
No problems rental!
Pros: Everything was simple and straightforward. Had to extend our rental by 12 hours, called the call centre and it was handled quickly. No problems with the car.
Aug 17 2017
Pros: Friendliness of Staff
Quality of Equipment
Location for pick up / drop off
Cons: No Service for delayed flight until morning.
Hours of Service less than competition.
Confusion over Unlimited Mileage Waiver
Aug 20 2017
Cons: The pre-purchase option for gas does not give credit for gas still in the tank.
Aug 22 2017
Pros: good price, friendly service
Cons: When I picked up the car, I realized about 15 min later that the gas light was on!
Dec 27 2017
Cons: We were almost stranded at Moncton airport on Christmas eve due to misinformation regarding our rental that left us scrambling to figure out a solution. On top of that, after all was said and done the rental ended up costing over $300 for how long we had it (52hrs total). A huge headache all around
Cons: I arrived a 1/2 hour early and when I checked bill it was almost double the quote. When I enquired they said because of half hour the computer charged weekly rate. They changed but I feel the attendant should have notice difference.
May 25 2017
Pros: The overall experience was pretty great. The vehicle was clean and in perfect condition. It was fairly easy to pick up and drop off.
Cons: The only negative to the experience was the very long wait to pick up the vehicle. There was only one counter person and about 12 people in line so I waited about 30 minutes to pick up the vehicle. Also the vehicle did not come with a navigation system therefore I had to use a lot of data on my phone to get around.
Jul 2 2017
Good, but too many hidden fees
Pros: Ease of booking
Cons: Excessive fees. Price tripled the advertised price.
Sep 4 2017
Take me to the cleaners!!
Pros: Alamo rep messed up the dates so we got a free day!
Cons: Car was clean, upon inspection, so i thought! But 4 days later I found an empty Beer can under the drivers seat. Very discouraging!
Dec 12 2017
Excellent way to.start the holidays
Pros: Ease of sign on and off
Cons: It was all a great experience
Jan 2 2018
Moncton, New Brunswick
Pros: Good service, no hidden costs. a very pleasant experience overall