Cons: They tried to scam into buying extra insurance even though I showed them that I had more than enough coverage, I was told since I booked on line nothing applies to them that their company was a franchise and no American rules apply to them.
I did not like the way they tried to convince into paying more.
The car that I reserved was not given to me neither, they screwed on that too.
Sep 24 2016
Pros: The car fit the description and it was clean.
Cons: I had trouble with Thrifty customer service. After I made the reservation I called Thrifty customer service line to receive more information about my rental. When I got to Quito to pick up my car I found out I was told wrong information (I was told I had 900 kilometers per day for my car rental over the phone. Then I was told I had 900 kilometers for the whole trip when I got there). This took me completely by surprise and the person at the counter was unable to help me. I would have found a different rental If it only included 900 kilometers. But I was already in Quito, I needed a car that day and I didn't speak the language well. It was upsetting and embarrassing when I was caught off guard.