Cons: It wanst in the airport. Wrong information in your website. Write to Kayak and nobody assume responsibility for the mistake.
Aug 28 2016
waited 1hr for pick up
Pros: the car and the staff were helpful and excellent
Cons: when I arrived in BQN Aguadilla Airport, no car arrived, I then called the 800 # for Kayak and hard a hard time reaching someone, finally got the local #, only to reach a voice mail, eventually 1 hr later someone came to pick me up.
Sep 6 2016
No maintenance is done on the vehicles
Cons: Arrived and only one person was working which made things move VERY SLOWLY, finally got the vehicle and after driving a block had to go back because the alignment of the vehicle was terrible, got a different vehicle and once we arrived to our destination noticed the bumper was not well attached and was falling off, in addition the left head light was burnt so for the remainder of the trip we were stuck driving only with one working headlight and worrying about the bumper falling off. Overall I do not recommend this rental company AT All, never had such a bad experience renting a vehicle than this one.
Sep 14 2016
Aguadilla pick up
Pros: Good value
Cons: Had to wait 30 min and call to be picked up. all other companies had shuttles waiting.
Sep 19 2016
Pros: Service in general was good.
Cons: Pick was delayed by 15 minutes, all other buses were around when I got out of the airport.
Pros: Joel, the Manager is a great person. The selected vehicle was not ready for some reason, so I received a free upgrade to a more comfortable vehicle! He went above and beyond to make sure I was satisfied with the offer, which I was. No hidden charges whatsoever and never a hard upsell for insurance or anything.
Whenever the need arises, I will be back at Enterprise Mayaguez! Thank you Joel !!!