Cons: Apparent communications breakdown between 3rd party and dollar ( according to dollar) regarding extra charges. 3rd party said cost would be $207.06, dollar charged $229.16. No upgrades or extra services were requested.
Jan 3 2016
Dollar would rather have us take the car into haza
Pros: We encountered snow advisroy and chains required warnings. We tried to return the car early and were told it would be $1,000 more to return it early than to park at the airport and return 5 days later. Absurd!The Fresno counter tried to help us but there hands were tied. We will never rent from DOLLAR.
Apr 4 2016
Expérience with dollar employees
Pros: Car was ok but expensive for this type of car
Cons: Employees when We pick up the car was not peofessional At all!!!!
Apr 4 2016
Cons: The Rental return signs at the Fresno Yosemite Airport had us drive through the airport and out. That was confusing. The signs should state to follow the existing road away from the terminal to return the automobile to avert the confusion of so many signs.
Apr 19 2016
Pros: Great experience
Aug 24 2016
Pros: Car was clean and location was close to the counter.
Cons: Customer service was a little overworked and short handed. So not as nice and friendly as most Dollars locations.
Aug 31 2016
Pros: The car was smaller than what I thought I was getting what the price and everything was great. It was super efficient and it was a one round tank trip. The car was clean and everyone was super courteous.
Sep 12 2016
Cons: Drop off site was unclear. Email said off site, but it's actually by the airport. No direction or representative in the parking lot. Had to park the car and go inside the terminal rental counter to return the car.
Cons: The outside of the car was dirty, hadn't been cleaned. It had brown water spots all over which on the windows and mirrors was distracting while driving.
Jan 9 2016
Cons: no notification towards having no cars available. no effort to remedy the situation. lack of responsiveness towards updating the online database to reflect the lack of cars available. horrible customer service.
Feb 16 2016
Cons: I reserved a car and upon pick up, I was told NONE were available. Disappointed
Jun 5 2016
Pros: Very easy return, courteous personnel
Jun 6 2016
Pros: Our clerk when we picked up the car was exceptional. Great job. Kind of went downhill after that.
Cons: I was quoted a price of $72 approximately. The final bill included a $51 "Loss Damage Waiver". What the heck is that? I was told at rental that I could completely cover any problem for an additional $17 which I agreed to. So I'm thinking the full bill will be something over $100. $180.29 is what I was charged. Very underpowered vehicle and overcharged is how I would characterize the transaction.
Jul 19 2016
Pros: clean new car, sign & drive in 5 minutes, counter in terminal at fresno, ridiculously low price- couldn't ask for more.
Sep 5 2016
Pros: Didn't have any trouble with Payless car rental.
Sep 8 2016
Pros: It wasn't expensive.
Cons: The aux jack didn't work. When I got to Burlingame the shuttle had just left. It doesn't run every 10 minutes as it says and the woman who checked me in lied and said Uber can't drop off at SFO so I should take a cab. Uber does drop off there.
Pros: Location, location-great access to transportation and parking.
Cons: Really tired looking hotel, amenities were a bit tired and need upgrading. Rules were a bit confusing from Buffett to wifi; a bit confusing and Im confident customers were tricked into paying for services already included on the original agreement.
Dec 30 2015
Fresno airport office: Courteous, professional, e
Pros: Such an unexpectedly welcomed contrast to the terrible rental experience at the LAX airport rental office.
Mar 29 2016
Point A to Point B
Pros: Easy access, quick, polite
Cons: Inform people that it is in the airport not at the car rental return.
Jul 4 2016
Pros: drop off @ terminal
Sep 14 2016
Budget hit a home run for me
Pros: The process of picking up the car at the Fresno airport was extremely fast, smooth and easy. The service was friendly. I was given clear and accurate information. Just a great experience all the way around.
Cons: I wish that even though I booked this car via Kayak, I still would have been eligible for the AARP discount when I picked the car up at the counter. Budget did upgrade me to a "better" car, but I would have preferred to use the smallest economy vehicle available and with an AARP discount.
Pros: the car that I reserved was not available so they gave me an upgrade which was good. The car performed very well and served our needs.
Cons: The location for pickup was the airport which was not convenient and getting to right location was a hassle.
Oct 10 2016
Disappointing staff experience. Enterprise can do
Pros: The vehicle itself was very good once we got it. A Jeep Grand Cherokee was comfortable and roomy. It had low mileage and was great value.
Cons: The staff at Fresno were unapologetic for the mismanagement of their vehicle availability. I spent 15 minutes waiting inside, filling in paperwork and signing, answering questions etc. After being handed some paperwork I went outside to be handed back and forth between four different people. They explained that we would have to wait for a vehicle as everyday at this time they ran out.. Five sets of people arrived after us and drove away before. We waited another 20 minutes outside and then as we were trying to leave got asked all the same questions we had answered inside. Knowing you have the same problem each day why would you not manage your selves better and prepare for it. At least apologize up front and not have some loud lady outside constant telling you this happens everyday as though that excuses it. Being asked my insurance deductible amount while trying to start the vehicle is ridiculous when that could have been asked during the previous 35 minutes. My membership didn't seem to mean a thing.
Cons: They never told me there was an option to do a one way rental meaning pick up at point A and drop off at point B regardless of having called and spoken to 4 people including when I picked it up and dropped it off. The man told me when I picked up that there would be a fee to take the car from Fresno, ca and drop off in Phoenix, az well that fee turned out to be $1,600. Then when I dropped the car off they never said anything about making that charge to my credit card, no signature, no pin, nothing! Just hands me the receipt and said "that's a lot of money" uh yea!!! It's a lot of money, apparently not enough to mention to the customer though. Worst service ever. After calling to try and sort out the charge I was hung up on twice and kept on hold for more than an hour total.
Oct 1 2016
Cons: The price was risen a lot compraring with the final price we had to pay for the vehicle. As you can see my reservation I requested to dropff the car at 5:30 am and we asked and confirm at the pick up point if someone would be at the dropoff location and we were told "yes, is an airport therefore people is 24 hours there" sadly no one was there and we had a flight to catch so we barely made it and we had to drop it roughly .
Feb 22 2016
Cons: No cars available upon check in
May 11 2016
Pros: The return was flawless
Cons: The pick was ok .they missed my confirmation # and mistakenly attempted to charge me full price. When I showed them my confirmation again . They said oh, your right and they where put out a it to have to redo it ,however they did and they tried to still be polite,but you could tell they where ticked off.
Pros: The price was cheap. Easy pick up and drop off
Sep 21 2016
Cons: They let you rent with your debit visa or Mastercard, but they want to check your credit report for even a 1 day rental. Those inquires on the credit last for 2 years and lower your credit score. I rent a lot, almost once a week. I can't imagine how many inquiries I will have to the end of the year. Unbelievable.
Oct 15 2016
prepaid card not accepted
Cons: You guys denied me because i had a prepaid card . it had my name on it , ive had it for over 5 years , and most important off all it has over $2000 on it. im very disappointed because i had a family emergency