Hourlong wait on line - Car filthy
Pros: Price was great. They are one of the few to offer one-way rental without charging a stiff fee. Drop-off at Newark was smooth and easy.
Cons: It took me a full hour and 10 minutes waiting on line on a Saturday morning to get my car. There was one employee on duty, and he would walk people out of the Sears and disappear into the parking lot, The cars had not been washed and he was literally taking each car to be washed before handing over the keys, leaving everyone on line dumbfounded. When it was my turn - sounds cliche but I was literally late for a funeral - so I took it without cleaning but it was so filthy that at dropoff they wanted to document that I had received it like that.
They did not brief me on their charges for NOT removing the EZpass or for fuel refill costs.
On top of that, they had moved and Google Maps still showed them at their old location in the same area. Almost no signage nearby alerts you to where they now are, Had to ask several people just to find the counter.