Cons: Only when I went to pick up the car was I informed that my Visa debit card would not be accepted as payment. I've used at other rental places before with NO issue. Had to cancel my whole trip! Will never use or recommend thrifty.
Oct 15 2015
Cons: I thought it was a little confusing when I arrived at the airport, and Thrifty wasn't located with the rest of the rental car companies for pick-up. I wasn't sure where to go and didn't see any signage around the baggage claim area for Thrifty. I ended up having to call the location and ask where I needed to go. She explained to me which door to walk out and where to stand for a van to pick me up. I walked outside and still wasn't sure where to stand, as there wasn't Thrifty signage. I called again and she assured me I was in the right spot. The van arrived within a few minutes, and the driver was super friendly (male, can't remember his name). The same driver took me back to the airport when I dropped off the car as well. Everything was great, except I would recommend somehow telling people where to go to wait for the Thrifty shuttle around the baggage claim area. It would have been a short walk, but I had a suitcase to carry as well and was in a time crunch. Overall good experience though, and thank you to the friendly driver who transported me to and from the airport building!
Oct 20 2015
Pros: Andrew at ROC was very accommodating.
Oct 21 2015
No record of reservation
Cons: I made my reservations the day before. I waited at the airport 30 minutes for a shuttle. I call Thrifty. They has no record of my reservation and could look it up with my confirmation number. I call corporate and they kept forwarding my call back to the local office. They said there was nothing they could do. They wouldn't even offer to rent me a car then hang up. I called back 13 times and they never picked the phone up. They were incredible rude. I had to rent a car from budget and they were 3 time the price. I feel like you guys owe me the difference. I've never been do disappointed in a rental car company.