Pros: Keys waiting for us. Not a lot of paper work. Great staff!
Cons: Two keys that couldn't be separated??
Jul 6 2016
Employees had gone home early
Cons: Nobody there had to scramble to rent a car from competition
Aug 15 2016
They did not reserve the vehicle class I ordered a
Cons: Ordered a full size car such as a Chevy Impala. Got there and they had a van waiting for me. I finally got them to give me a small suv which was nice, but still not what I ordered. Technically this was an upgrade, but they only did it under protest. Bad show. Everything else was of a high standard.
Pros: I was greeted warmly right away, and taken care of immediately. When I needed to extend my rental, it was handed very easily over the phone. When I brought the rental back, I was given a driver immediately to take me over to the repair shop where my vehicle was.
Cons: Rental never happened! It's a good thing I called the day before to confirm reservation. Agent asked where I was taking car. I said I thought that was an odd question, since the rental included unlimited miles. She explained that they had "boundary restrictions" on their rentals and the car could ONLY be used in Minnesota or Wisconsin! That was never mentioned during prior telephone confirmation of the original reservation despite my mentioning it was for a two week road trip to the East coast. I was told it was "in the fine print" in the online reservation form. It seems to me that information is too critical to be buried in "fine print"! I had to cancel and scramble around to find another agency with no such restrictions, that could provide me with a car on less than 24 hour notice. It cost me more than $100 more! Budget will never see ANY business from me or my family in the future.