Pros: the employees in the Ocala office were very nice and helpful they did a great job
Jan 2 2016
Pros: Overall, the customer service was very good.
Jan 6 2016
Charged for upgrade when the car I booked wasn't a
Pros: The car was good
Cons: I booked an economy car, but when I arrived, the Budget did not have this level of car available. The person at the desk said that it would be an additional amount over what was quoted. I am used to rental car places upgrading you for free if the type of car you previously booked is not available. I will likely be looking to other companies in the future.
Jan 10 2016
Pros: Service was quick and employee was polite!
Cons: The inside of the car was stained and the paint was full of spots on the outside!
Jan 19 2016
Pros: Car was clean / service was efficient and friendly.
Apr 12 2016
Pros: The rental experience was top rate.
Aug 6 2016
Pros: Convenient in pick up and drop off.
Cons: Car was fairly dirty inside and smelled strongly of cigarettes, which was a poor fit for me and my young son.
Pros: Car had low miles was clean and reliable, pick up and drop off were seamless.
Cons: We didn't encounter this issue with a flat, but it would be nice if flat tire protection was included in the rental, as that is typically normal wear and tear and should not be the responsibility of the renter (without added cost).